Negative reviews on Google or Facebook can feel overwhelming, but with the support of the best dental marketing agency, your practice can protect and strengthen its reputation. Most patients rely on online reviews when choosing a dentist, making it essential to respond carefully and strategically.
Managing Google Reviews
If a review violates Google’s policies, such as spam, irrelevant content, or harassment, you can report it. Multiple reports help, but removal isn’t guaranteed. When a review stays up, responding professionally is the next best step.
Avoid all HIPAA violations:
Use your response to highlight your values, policies, and dedication to patient care. The best dental marketing agency can draft compliant, reputation-building responses for you.
Handling Facebook Reviews
Facebook allows you to report a review or turn reviews off completely. We recommend keeping reviews visible; transparency builds trust. Instead, bury negative comments with positive ones by encouraging satisfied patients to share their experiences.
Proactive Reputation Tips
Top dental marketing agencies also recommend:
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Automating review requests
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Training your team to ask confidently
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Monitoring online mentions
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Showcasing positive reviews across your website and social media
These steps help maintain a strong, balanced online presence.
Identity Dental Marketing specializes in online reputation management, HIPAA-compliant response drafting, and Google Business Profile optimization. We help practices turn negative moments into opportunities for growth.
Ready to strengthen your online reputation?
Schedule an appointment: https://identitydental.com
Identity Dental Marketing
Phone: 8476294646