“What I do is become a consultant for the patient: I tell them what they need, listen to what they want, then deliver.” ~Dr. Bruce B. Baird
This question is often the first thing out of a patient’s mouth “What will my insurance cover?”
I won’t sugarcoat it, this is one of the hardest questions you have to tackle as a dentist. And it can be the most frustrating and seemingly impossible question to answer as you attempt to help your patient make healthy decisions.
As a clinician, I believe the work I do should last, so I don’t limit my diagnosis based on what a patient’s insurance will cover.
I believe every dentist should be armed with the knowledge they need to confidently share knowledge with patients so you can help guide them to informed decisions. Today, I’m going to share some techniques I learned over the years to regain control of the insurance conversation so you too can have this all-important conversation with your patients, including:
- Why patients ask this question about insurance
- How you can answer the question
- How to turn the conversation around from insurance, to what the patient needs
https://productivedentist.com/podcasts/the-productive-dentist-podcast/episode-163-why-insurance-doesnt-really-work-in-dentistry/
Why Insurance Doesn’t Really Work in Dentistry