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The Dental Marketer

302: David Jenyns | SYSTEMology: Create Time, Reduce Errors and Scale Your Profits with Proven Business Systems

302: David Jenyns | SYSTEMology: Create Time, Reduce Errors and Scale Your Profits with Proven Business Systems

4/27/2021 12:38:51 PM   |   Comments: 0   |   Views: 193
What is your favorite system that you have created in your practice?
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I'll share one I created with a practice I worked at... it was called "The Patient Survey"
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    The patient walks out of their appointment to the front desk.
        
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    The Office Manager (or whoever is in the front) asks the patient "How did everything go?"
        
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    The patient ALMOST ALWAYS said "everything went great" or something like that.
        
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    Then I would hand them a post card size (small) "questionnaire" that said:
        
        
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    "On a scale from 1-10, how did we do?" (they circled a number)
        
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    "Would you recommend us to a friend or family member?" (they circled YES or NO)
        
5 . The patient would circle 9 or 10 and then circle "YES" to recommend a family member
6. Then I would take the "questionnaire" and if they circled "YES" to recommend someone I would say this exactly:
"Oh awesome! Who would you recommend"?
Then I would stay quiet until they gave me a name...
7. And all of a sudden, BOOM, I would get a referral.
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This was a system we did in order to get more referrals and it worked! Systems are crucial and that's what we discuss in this episode!
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Aside from his cool accent, David Jenyns brings a fresh and simple perspective on how to create systems in your business.
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We also discuss:
        
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    It doesn't make sense to bring a new service into your practice if you are packed with other things you haven't created a system for.
        
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    How do we know when a system isn't effective or when should we revisit a system?
        
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    How to create effective systems for your problems.
        
Listen to the full episode wherever you listen to podcasts or here:
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