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The Dental Marketer

233: Michael S. Sorensen | I Hear You

233: Michael S. Sorensen | I Hear You

8/12/2020 4:25:51 PM   |   Comments: 0   |   Views: 203
How do you communicate with your patients, family, spouse, team members, and your community?
 
In this episode, I interview the author of the book:
 
I HEAR YOU | The Surprisingly Simple Skill Behind Extraordinary Relationships 
 
Here are some of my takeaways:
        
  • Validation is the "secret sauce" to listening.
  •     
  • Validation is not agreeing and saying "you're right", it's saying that you understand the situation
  •     
  • The most important part of communication is listening to what's not said.
  •     
  • How to get over negative reviews quick.
 
Listen to the full episode here:
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