Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Management and Organizational solutions for dental practices.
Blog By:
Sandy Pardue
Sandy Pardue

Financial Coordinators are Salespeople for Dental Treatment

Financial Coordinators are Salespeople for Dental Treatment

1/6/2014 10:49:24 AM   |   Comments: 1   |   Views: 39884
The late Dr. Harold Wirth once said, "The people of America have the money to buy what they want; it is dentistry's responsibility to have them buy what they need."

The Financial Coordinator and every other staff member in the practice should adopt the attitude above. First for the well-being of the patient and second for the practice. This leaves out no one, and includes the Receptionist, dental assistants and any part-time personnel.

Before services are rendered, the Financial Coordinator should sit down with each patient and explain how the practice handles patient accounts including billing, insurance, etc. This should eliminate any disagreements on payment arrangements and is done before the appointment time is saved for the patient. A financial agreement is signed and the patient receives a copy.

The patient might say:

1) "I know I need that treatment, but I want to pay cash for it as I go along (but I don't have the money to do it right now)."
2) "I really can't afford it right now."
3) "I think I will wait on it for a while."
4) "I'll have to talk it over with my spouse first."
5) "I'll have to wait until I get the money."
6. "The teeth are not bothering me now, so I'll just wait for a while."

The Financial Coordinator must be prepared to handle these comments and have the patient accept their treatment plan.

I'll be sharing more on increasing treatment acceptance in future DT blog posts.

As you learn how to do this, you will gain more self-confidence in yourself and you will be helping your fellow man to a more healthful mouth, body and life.

Happy Scheduling!






You must be logged in to view comments.
Total Blog Activity
997
Total Bloggers
13,451
Total Blog Posts
4,671
Total Podcasts
1,788
Total Videos
Sponsors
Townie Perks
Townie® Poll
Have you ever switched practice management platforms for your practice?
  
Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
©2024 Dentaltown, a division of Farran Media • All Rights Reserved
9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 • Phone:+1-480-598-0001 • Fax:+1-480-598-3450