Cambridge Dental Consultants
Cambridge Dental Consultants
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Kevin Tighe
Kevin Tighe

Financial policy recommendations

Financial policy recommendations

1/6/2016 8:44:28 AM   |   Comments: 0   |   Views: 319
1. Insurance:

a. Tell the patient how much the insurance company is expected to pay. 
b. Tell the patient you will bill the insurance company for that amount.
c. Inform the patient they are responsible for that amount if insurance company doesn't pay.
d. Collect the balance at the time of service.
e. If the insurance payment is not received within at least 30 days inform the patient so they have a chance to contact the insurance company to handle.
f. If still no joy from the insurance company after 45 days collect the balance from the patient. 

2. FFS:

a. Prepay Option: 5% courtesy discount offered on treatment over $500.00. Some offices only offer this to non-insurance patients. If you offer to insured patients make sure to check with the insurance company for their specific rules.

b. 12 months same as cash based on approved credit application. 0% interest if paid within 12 months. See Care Credit (or alternate company) info.

c. Payment at time of service: If need be, payment can be split over appointments if the treatment takes more than one visit. Only offer if they ask.

3. Long Appointments and Lab Cases:

a. If an appointment is two or more hours, the procedure must be pre-paid (minimally half down) in advance of the appointment. Explain that you have had patients no-show for these appointments in the past and the dentist and assistants sit around doing nothing for three hours. Any exceptions to this rule should be signed off by the doctor.

b. For lab cases the patient pay 50% up front.
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