Practice Management, HR and Accounting

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by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi analyzes some recent ADA data to determine the relationship between a dentist’s income and their work schedule.
October 2021
by Jay Geier
Today’s job market is different: COVID-19 has forever raised the bar on recruiting and retaining good people. As Scheduling Institute founder and CEO Jay Geier explains, if dentists expect to attract and keep the level of talent they need to run a profitable and growing practice, they’ll need to step up their people game.
September 2021
by Andrew Malcolmson
What’s the difference between “hosted” vs. SaaS (software as a service)? What’s a “hybrid cloud”? Accurate and complete knowledge helps when dentists are making decisions for their practice, so we break down some of the buzzwords and jargon related to cloud-based software and computing.
September 2021
by Paul Edwards
When it comes to employee separations, firings are, by far, the riskiest. HR expert Paul Edwards explains how practice owners can help control the narrative of employee termination through preventive action, risk assessment, accurate communication and more.
September 2021
by Sam Mittelsteadt, editor
This Missouri dentist’s plans for a supersized second practice caused a commotion on Dentaltown’s message boards after Townies watched a walkthrough video of the construction in progress: The forum thread racked up 10,600+ views and 460+ posts over just four months! Now that Dr. Grant Olson’s $15 million, 29,000-square-foot practice is open, we tour the facility and learn more about how it reflects his large-scale ambitions and visions for the future of private practice dentistry.
September 2021
by Dr. Howard Farran
Dentaltown founder Dr. Howard Farran explains why if you’re not examining your data to direct your practice’s path to progress, you’re not playing to win.
September 2021
by Arselia Gales, assistant editor
This Townie, who practices on Chicago’s Magnificent Mile, renovated his practice and signed a new 15-year lease in the middle of the pandemic. While the remodel was initially focused on aesthetic upgrades, Dr. Daniel Aneszko switched his focus to infection control. He shares some of the challenges he faced during the remodel—which earned him the 2020 ADA Design Innovation Award in the redesign category—as well as advice for others looking to enhance their spaces.
August 2021
With our monthly dental poll you can see how other practices operate, what works, what doesn’t and how dentistry is evolving. The information we gather each month helps us measure trends in the profession. Take a look at this month’s topic and results on practice management software.
June 2021
by Jay Geier
Scheduling Institute founder and CEO Jay Geier explains the difference between a transactional practice culture and a relational one—and how the latter can help drive dental practice success.
May 2021
by Jay Geier
A successful dental practice involves investment—not just of dollars but also hours dedicated to training, engagement and execution. Jay Geier, founder of the Scheduling Institute, explains how these contribute to a make-or-break component of your financial plan, and why it’s an investment with guaranteed return.
April 2021
by Dr. Howard Farran
Dentaltown founder Dr. Howard Farran reiterates the importance of being able to track your dental office production and costs to determine profitability.
May 2021
by Sam Mittelsteadt, editor & creative director
This Townie, who practices in Northwest Arkansas, is driven to improve the lives of people in her native Togo. In addition to planning dental mission trips, she’s also co-founded charities designed to bring drinkable water to villagers and housing and educational opportunities to orphans in the west African nation.
May 2021
by Sandy Pardue
In the final installment in this series of CE courses related to staffing systems and division of duties in the dental practice, practice management consultant Sandy Pardue discusses the opportunities, functions, training and management related to the finance coordinator position.
May 2021
by Dr. Thomas Giacobbi
As thousands of new dental school graduates enter the workforce, editorial director Dr. Tom Giacobbi shares some of the new challenges this group will face—and how to overcome them.
May 2021
by Paul Edwards
Paul Edwards, CEO and co-founder of CEDR HR Solutions, explains how dentists can overhaul the traditional “corrective action plan” and use a model known as progressive corrective coaching to improve team performance—and protect their practices.
June 2021
by Dr. Howard Farran
As Dentaltown founder Dr. Howard Farran explains, dentists must know their practice numbers before deciding whether to stop accepting PPO dental insurance plans.
June 2021
by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi shares the importance of building trust with your patients and how that can lead to more dental treatment acceptance and less skepticism.
June 2021
by Dr. Howard Farran
Inspired by a weekend trip to his local doughnut shop, Dentaltown founder Dr. Howard Farran discusses why dental practices must make patients feel not just accommodated but welcomed—no matter when they’re able to come in for treatment.
July 2021
by Dr. John A. Wilde
One contributing factor to hygienist burnout is when rewards are not considered commensurate with effort. Dr. John A. Wilde suggests methods that, in the aggregate, will allow dentists to increase reimbursement without lessening the quality of patient care or reducing office profitability.
July 2021
by Tom Jewkes and Dan Gavin
Cybersecurity experts Tom Jewkes and Dan Gavin explain the layers of protection needed to keep a dental practice safe.
July 2021
by Kyle Patton, associate editor
This Townie heads a 10-chair public health practice that serves more than 18 communities throughout Washington and Oregon. She candidly shares the ins and outs of dentistry in the public health sector, how she’s shaping new doctors through a mentoring program, and how she’s leveraging her American Indian heritage to reduce disparities in her community.
July 2021
by Michael Fitterer
Any dental practice that’s been in business for a while has had to deal with a displeased patient and negative dental reviews. These guidelines will help you determine a plan for how to react and what to include in the response.
March 2021
by Dr. John A. Wilde
Dr. John A. Wilde discusses how his team performed a deep dive into practice records with a dental chart audit to launch a recall effort for past patients who’d gone missing. As he explains, the return on investment can be incredible, if your staff knows how to approach the conversations.
March 2021
by Dr. Howard Farran
Inspired by a recent podcast with a dental student who was threatened with expulsion after replying to a university email, Dr. Howard Farran discusses why Dentaltown’s message boards are a safe space for differing opinions.
April 2021
by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi sees a light at the end of the COVID-19 tunnel—but wonders whether the unvaccinated will behave or be treated differently after society reaches “herd immunity.”
April 2021
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