Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Dental Collections Tell the Whole Story
Dental collections rarely fall apart at the front desk alone. The payment collected at checkout is usually the result of what happened earlier in the appointment flow, treatment planning process, insurance estimate, patient handoff, scheduling system, and follow-up rhythm. When collections are...  Read More
Is Your Practice Struggling with Collections and AR?
Re-releasing a Dental A-Team podcast favorite! Tiff is on the pod to chat with Kiera about an office she just visited which needed some attention on its collections and accounts receivable. To give an idea of where this practice sits at, its collections are at 80% and case acceptance is at 56%....  Read More
Dental Practice Owner Skills for Profit
A dental practice owner usually learns clinical care long before learning how to run a business. That gap is where many strong clinicians start to feel stuck, even when the schedule is full, the team is busy, and production looks strong on paper. The practice may be growing, but the owner may...  Read More
What Every Owner Needs to Know (But Most Realize Too Late)
It’s a common trajectory: Dental schools create great dentists, but they don’t create good business owners. Kiera shares three critical (but attainable!) tips for creating a profitable, scalable, and enjoyable practice, so doctors can continue doing the work they love. Episode resources: ...  Read More
How to Bridge That Trust Gap Between Doctor and Team
Do things feel a little disconnected between team members in your practice? Tiff and Dana discuss the common signs that usually mean your practice could use a communication refresher, and then give advice on what can be done about improvement. Episode resources: Transcript: Tiffanie (00:01)...  Read More
Dental Team Trust Needs Cleaner Channels
Dental team trust can weaken long before anyone calls it a trust issue. In many practices, it first shows up as overwhelm, missed follow-through, low buy-in, or a manager who feels stuck between the doctor and the team. The doctor may think the team needs more motivation. The office manager may...  Read More
The Surprising Cheat Code to Practice Success
Kiera shares ways practices can make patients feel valued from that first visit to their final treatment, including tips for establishing consistency, intentionality, and the genuine connections between it all. Episode resources: Transcript: Kiera (00:00) Hello, Dental A Team listeners. This...  Read More
Dental Patient Experience Builds Loyalty
A strong dental patient experience is built through the small moments patients notice before, during, and after treatment. Clinical care matters, but patients also judge the clarity, consistency, warmth, and confidence of the full visit. Patients notice when the front office feels distracted. They...  Read More
Yes, You Can Win Against DSOs, Even As a Private Practice
Private practices — ever feel like you can’t win against the DSOs? Kiera talks about what your practice can continue to produce that DSOs, with their multiple locations and bigger budgets, can’t replicate. Episode resources: Leave us a review Transcript: Kiera Dent- Dental A Team (00:00)...  Read More
Private Dental Practice Still Has Leverage
A private dental practice can still compete in a market where DSOs often have larger budgets, more locations, and more centralized support. The real question is not whether one ownership model is better than another. The better question is whether independent dentists still have a path to...  Read More
Stop Going to Doctor With All the Questions
Tiff and Kristy address why the doctor (or the practice lead or the OM) always end up getting sucked back in to answer questions they shouldn’t have to. The pair also gives solutions on how to curb this automatic approach, including establishing clarity, providing the right resources, and being...  Read More
Dental Practice Management Without Bottlenecks
Dental practice management becomes harder than it needs to be when every decision has to run through the doctor. A team member needs a vendor answer, the front office needs direction on a patient concern, supplies are low, the schedule has a gap, and the dentist is chairside trying to stay focused...  Read More
Dental Reviews Shape Patient Decisions
Dental reviews now play a major role in how patients decide whether a practice feels trustworthy before they ever make the first phone call. A referral may start the search, but most patients still go online to confirm what they heard. They check Google. They read recent reviews. They look at the...  Read More
In 2026, Choosing a Dentist Works Differently. Here’s How to Keep Up.
Marketing is different than it was five years ago, especially now that AI is firmly entrenched in so many communities. Kiera talks about how AI, online reviews, and local trust are more important than ever, and what you and your practice can do to keep patients coming your way. Episode...  Read More
Dental Practice Leadership Needs a Plan
Dental practice leadership gets stronger when the owner stops walking into the week already behind. Most dentists are not missing work ethic, clinical skill, or ideas. The harder part is creating enough structure to lead the business before the business starts pulling the doctor into every...  Read More
The Perfect Method to CEO Madness
For the CEOs out there, how are you planning out your weeks to keep your business humming for the short and long terms? Kiera talks about what it means to plan and delegate as the leader of your company, as well as three tips that CEOs of multi-million-dollar practices live by when it comes to...  Read More
Beat Back That Summer Schedule Slump
Does your schedule seem to weaken during July, August, and even into September? Tiffanie and Kristy dive into both proactive and reactive measurements your practice can do to keep things chugging along. This includes creating a schedule template that works for everyone no matter the season,...  Read More
Dental Scheduling That Fills Summer Gaps
Dental scheduling can change quickly once summer starts. Patients travel, families shift routines, team members take PTO, and a schedule that looked solid in spring can suddenly feel lighter, choppier, and harder to manage. Some practices feel this more than others. Pediatric and ortho offices may...  Read More
Communicating About Communication
DAT podcast listeners loved this episode, so we’re re-releasing it! The Dental A-Team is hearing a lot about practices’ struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the...  Read More
Dental Team Communication Rules
Dental team communication affects the entire practice. It impacts handoffs, patient flow, scheduling, leadership trust, team accountability, and how quickly small issues get solved before they turn into bigger problems. Most communication issues do not happen because people do not care. They...  Read More
Dental Practice Growth Is Not More Everything
Dental practice growth often gets tied to one answer: more. More new patients, more production, more marketing, more hours, more team members. Those moves can help in the right season, but they are not automatically the smartest first move. Sometimes more only makes the real problem louder. More...  Read More
Three Lies and Three Truths About Growing Your Practice
Kiera shares the three most common pieces of bad advice out there when it comes to growing a practice. She encourages doctors not to keep applying new pieces of information to growth, but to understand how to filter the best pieces for your practice — and shares three truths to making this...  Read More
The Mid-Year Practice Reset: What Needs to Change Before Q4
Tiffanie and Nikki share what dental practices should be looking at it now that we’re halfway through 2026. Such milestones or touchpoints can include the goals you set at the start of the year, production numbers, the metrics ranges for healthy practices, and so on. From there, Tiff and Nikki...  Read More
Dental KPIs Before Q4 Pressure Hits
Dental KPIs give practice owners a cleaner way to see what is actually happening inside the business before the year is almost over. July is a strong time to pause, review the first six months, and decide what needs to change before Q3 and Q4 move too quickly. This is not about tracking numbers...  Read More
CEO Time for Dentists
CEO time gives a dental practice owner protected space to step out of reaction mode and lead the business with more clarity. It is the time to review numbers, sharpen systems, remove bottlenecks, and make decisions that improve profitability, team flow, and patient experience. Most dentists...  Read More
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