Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Scale Back and Work Less Without Killing Your Practice
Many Dental A-Team clients have been able to successfully pull back on days worked while maintaining practice success, and Kiera’s here to tell you how they did it (without feeling guilty). Kiera touches on multiple ingredients to scale back successfully, including developing current associates or...  Read More
Can 3 Days Deliver Dental Practice Profitability?
Can 3 Days Deliver Dental Practice Profitability?Imagine finishing your clinical week on Wednesday, with Thursday open for family, travel, or simply breathing room. The practice still needs to cover payroll, serve patients, and pay you well. Dental practice profitability is what makes a shorter...  Read More
Build a Team That Makes Decisions For You
This episode is about decision fatigue as a leader, and how to inspire your team to answer their own questions. Kiera talks about why practice owners so often create dependency with their teams, and gives specific steps for how to about-face those problems so that they’re being solved without your...  Read More
This Is How You Design an Awesome Referral System
Feeling a too-light schedule load lately? Tiff is joined by DAT podcast first-timer Diana to share the secret sauce for killer referral systems, and how to design one that works for your practice and grows from the patients you already have. Episode resources: and set up a free practice assessment...  Read More
Dental Practice Growth With 5 Thoughtful Touches
A patient leaves a hygiene appointment and tells the front desk, “Everyone here makes me feel so comfortable.” Moments like this can support dental practice growth because patients remember how your team treats them. When that experience stays consistent, recommending your office becomes a natural...  Read More
Dental AI That Crushes Busywork and Saves Time
A colored X-ray may be the first thing that gets attention during an AI demonstration. The bigger opportunity might be everything that happens around it. Dental AI can support patient preparation, clinical documentation, and insurance work, but only when the practice knows which steps the...  Read More
Your Practice’s Fairy Godmother Is Here, and Her Name's AI
Special guest Sheela Roth, director of clinical operations at Pearl AI, is on the show! Sheela talks with Kiera about how practices can best incorporate AI into the patient journey (as a co-pilot, not a human replacement). Whether you’re hesitant or gung-ho about using AI, there are areas in your...  Read More
The Real Test of Dental Office Systems
An assistant moves from one doctor's column to another and suddenly struggles to keep up. The procedures are familiar, but the room setup, material preferences, and handoff expectations are different. The issue may not be the assistant's performance; it may be that the practice has never agreed on...  Read More
Top Dental Practices Worry About Being Consistent, Not Perfect
Success doesn’t come from attaining perfection. It comes when you’re looking to improve each day. Kiera talks about specific ways you can improve your practice without expecting perfection every minute of every day. Episode resources:. You do not need to be perfect. You need to be consistent on the...  Read More
The Best Way to Synchronize Your Team’s Communication With Patients
It’s time to stop cringing when your office manager suggests role-playing various client interactions! Tiff and Nikki break down the powerful benefits of role play (or practice simulation) as a team, including:Building muscle memoryGetting comfortable with uncomfortable conversationsCommunicating...  Read More
Dental Team Coaching for Fearless Conversations
A new dental assistant would not be expected to master an unfamiliar procedure after watching it once. Yet patient communication often gets a different standard. The team discusses the right wording in a meeting, then a patient questions an X-ray recommendation or periodontal treatment and everyone...  Read More
The 90-Day Culture Turnaround Challenge
Did you know you can change the entire culture of your office in three months by leaning into consistent leadership and clear standards? Kiera shares how to know what truly matters for your practice, including returning to the basics of leadership, future visualizations, and core areas to focus...  Read More
The Cost of Yes in Dental Practice Leadership
A practice can keep every patient appointment on the calendar and still be asking too much of its team. Someone takes leave, the office manager absorbs another task, and the dentist agrees to handle one more decision. Months later, those temporary arrangements have become normal. Dental practice...  Read More
Beyond the Offer in a Dental Practice Sale
The sale closes, the congratulations end, and the dentist returns to the same operatory on Monday. Except the practice has a new owner, the paycheck works differently, and a few decisions that once belonged to the seller now belong to someone else. A dental practice sale can be financially...  Read More
Private Buyer vs. DSO: What Can Go Right (and What Can Go Wrong)
Part two of Kiera’s conversation with Brannon Moncrief, principal and CEO of. But yeah, anybody listening would love to carve out thirty minutes just to get to know you and talk about your why and and what's next. Kiera (37:37)Absolutely. And Brannon, anyone who comes from Dental A Team, be sure to...  Read More
Why You’re Not Getting the ‘Yes’ From Patients Right Away
This episode is all about dentistry as a relationship-based field—finding your patients’ motivations and blending what they want with what their teeth and mouth needs. Tiff and Kristy provide tips on getting to know the human in the chair (even when you’re seeing 30 to 50 patients a day), so they...  Read More
Dental Case Acceptance: Hear the Patient First
A patient books an appointment to ask about whitening. By the time the visit ends, the conversation has shifted entirely to a tooth that needs restorative care. The dentist's recommendation may be clinically appropriate, but the patient's original question is still unanswered. Dental case...  Read More
Selling? Build Dental Practice Profitability
A dentist can spend 20 years building a practice and only a few months preparing to sell it. That last-minute approach can limit choices. Dental practice profitability is built long before a buyer asks for financial statements, and the same habits that protect future value can make ownership easier...  Read More
How to Make Your Practice a Viable Asset For Your Eventual Exit
Kiera is joined by Brannon Moncrief, principal and CEO ofTranscript:Kiera (00:00)Hello, Dental A Team listeners. This is Kiera. And today I have one of my favorite people in the industry on the podcast today. He and I have podcasted multiple times. I just think he's a wealth of knowledge. And today...  Read More
Chick-fil-A’s Secret Sauce in YOUR Practice
Re-releasing a favorite of Dental A-Team listeners!Kiera chats with Chick-fil-A owner and operator George Demetriades — and it’s all about applying the chain fast-food restaurant’s success into your dental practice. There’s a lot of gold packed into this episode, but some of the highlights...  Read More
Chick-fil-A Secrets to Dental Office Systems
A nervous patient does not walk into a dental practice thinking about protocols. They notice whether someone looks up, greets them warmly, and explains what happens next. Dental office systems determine whether that experience is dependable or depends on which employee happens to be at the front...  Read More
Would You Rehire Everyone On Your Team?
As practices grow and new people filter in, it’s normal to want to measure each member of your team against your current goals versus where they were when first hired. Tiff and Nikki talk about assessing positions from a bird’s eye view, working with someone who’s stalled out in individual growth,...  Read More
Dental Team Accountability: Would You Rehire Them?
Imagine every position in your dental practice became vacant tomorrow.Knowing what is known today, would every current team member be hired back into the same role?That question can make even experienced practice owners uncomfortable. There are people who have been with the practice for years,...  Read More
Dental Production Growth Needs Better Tracking
Dental production growth can look like a marketing problem at first glance. The doctor sees holes in the schedule, feels pressure around new patient flow, and starts wondering whether the practice needs more leads, a new website, or a bigger ad budget.Sometimes that is the answer.Many times, it is...  Read More
Here’s What’s Happening in the Dental Marketing Space
Kiera is joined by Ryan Gross, CEO of. I love that you grabbed the AI URLs. It's brilliant. and definitely go check it out. Guys, there's so many nuggets in here that you don't even need to go and change much up. I love that Ryan said that. Me, I love the repurpose, reuse, recycle, honestly,...  Read More
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