Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
Patient Communication Solutions for DENTRIX, Eaglesoft, and Opendental Users!
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Blog By:
Pavan Chakka
Pavan Chakka

How Dentrix Offices Are Collecting Patient Balances By Text

How Dentrix Offices Are Collecting Patient Balances By Text

11/13/2026 11:33:00 AM   |   Comments: 0   |   Views: 30
How Dentrix Offices Are Collecting Patient Balances By Text
Printing statements, mailing them, then calling when nothing comes back works, but it's slow and eats front desk time. Here's how more Dentrix offices are sending statements by text or email with a pay-online link, and what to watch for.

Blog Body:

Ask any front desk team what takes more time than it should, and patient balances usually come up.

 

The routine at most Dentrix offices looks the same. Statements are generated, printed, folded, stamped and mailed. Then the team waits. When nothing comes back after a few weeks, someone starts calling, leaving voicemails and waiting for callbacks that may never come.

 

It works eventually. But it's slow, and every phone call is time your front desk isn't spending with patients in the office.

 

Where the old way slows down

 

Mailed statements create a few predictable problems:
- Days pass before the patient even sees the statement.
- Paying means finding a checkbook, calling the office, or digging up a login.
- Patients often call with "What is this charge for?" before they pay.
- Older balances, 60 or 90 days and up, turn into a cycle of reminder calls.

 

None of this is because patients don't want to pay. Usually, paying just isn't easy enough at the moment they see the bill.
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