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The Dental Marketer
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Building Trust at Every Touchpoint: The Patient-Obsessed Practice Blueprint | Santosh Patel | 563

Building Trust at Every Touchpoint: The Patient-Obsessed Practice Blueprint | Santosh Patel | 563

7/13/2025 6:19:25 PM   |   Comments: 0   |   Views: 15

Your patient journey feels fine, right?

Website looks good (check)
Team’s friendly (check)
Office is clean (check)

But here’s the real question…

Are patients actually feeling that at every step—or just at the parts you can see?

In this episode, I sit down with Santosh Patel to talk about:

        
  • The hidden gaps that silently kill trust (and new patient growth)
  •     
  • Why your online presence and in-office vibe might be totally out of sync
  •     
  • How top hospitality brands create experiences patients rave about
  •     
  • And what it really takes to get your whole team obsessed with the patient journey—not just the care

If you’ve ever said “we treat patients like family,” this one’s for you!

The gap between intention and reality is where most practices lose.

Let’s close it.

Listen here: https://thedentalmarketer.site/podcast/563

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