The harsh reality of yourย dental practice's Google reviews.ย
99%ย of your patients go home happy with your service.
But 1% (or fewer), not so much.
The reality is that most of your happy patientsโthose 99%โwonโt leave a Google reviewย for your dental office on their own.
However, that 1% of unhappy patients are far more likely toย leave a negative reviewย on Google.
These are the peopleย most vocalย about their experience.
ย ย 1. They may have had miscommunication.
ย ย 2.ย They may have had a bad experience.
ย ย 3.ย They are frustrated and angry.
ย ย 4.ย They want to vent their frustration.
ย ย 5.ย They think a bad review helps others.
Leaving a negative review is one of theย easiest waysย for them to express their dissatisfaction.
If this continues for a year or two,
Your Google profile may end up with...
40 reviews and a 2-star (roughly)
To the outside world, it might seem that 60% of your patients are unhappy with your service.
Thatโs not the reality.
How do you fix this and bring your online profile closer to reality?
You need to turnย some of your happy patients into 5-star Google reviews.
Are you actively seeking reviews from your happy patients?
Drop a comment below!
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# Google Reviews
# Dental Reputation
# Patient Feedback
# PracticeDilly