“Know your team. Know who they are. Know about them, about their families, where they grew up. Take notes, and smile.”
I recently spoke with a doctor who was struggling with his team: he had run through two teams and is on this third in 2 years. You might be wondering the same thing he was: How do I fix my team?
The answer is simple, but not always easy: become a better leader. I had to deal with this in my career, too. Early on, I ran through team members because I had the mentality “it’s my way, or the highway”. I’m almost embarrassed to tell you how horrible I was.
Here’s the key: It wasn’t about my team. It was about me; it was about my behavior. The better I got as a leader, the better my team got. Good leadership – and a happy, productive team – comes from the heart, not the head.
In the most recent episode of my podcast – The Productive Dentist Podcast – I talk about some pointers and things that you can do as a leader that can help you develop a better team:
- What is fair to expect your team to know
- The surprising thing to focus on for 6 months
- What you need to know about your team
How Well Do You Know Your Team?