“It’s important as a dentist to understand that some of your patients are psycho.” ~Dr. Bruce B. Baird
The crazy patient.
You know the kind I’m talking about. This is the patient you dread seeing. They never have anything positive to say. They complain about everything. They’re nasty to your team.
Now I always believe I can turn patients around. But there are just some people you can’t. To put it bluntly, you can’t fix crazy. But here’s a little thing I learned over the years: just because they walk through the door doesn’t mean I need to work on them.
As a whole, we as dentists are helpful, compassionate people. We want to help our patients live healthier lives. But we also need to protect ourselves and our teams. So today I’m going to share what I learned in my career about how to handle the crazy patient including:
- Red flag behaviors to look for when patients walk in
- Having conversations that set behavior expectations
- Options for what you can do with these patients
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https://productivedentist.com/podcasts/episode-139-dr-bairds-simple-tips-to-managing-psycho-patients/
Simple Tips to Managing Psycho Patients