Everyday Practices Dental Podcast
Everyday Practices Dental Podcast
Everyday Practices follows Regan Robertson, Dr. Chad Johnson and Dr. Maggie Augustyn as they interview dental professionals about everything related to dental practice ownership from productivity & finances, patient interaction, leadership, and more.
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Courageous Conversations

Courageous Conversations

2/3/2021 5:24:58 PM   |   Comments: 0   |   Views: 63

In last week’s episode, Dr. Chad discussed how he handled a letter from an unhappy patient, including how he guided his associate through the experience. We got a lot of great feedback from listeners about how impressed they were with his response to this situation. So we decided to pull out this episode on Courageous Conversations from our archive. The formidable Katherine Eitel Belt from LionSpeak joined Dr. Chad and former co-host Victoria Peterson about how to have difficult conversations in a way that is authentic and effective:

        
  • Are you being kind or passive aggressive?
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  • Is there really a winner and a loser in conversations?
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  • Do you repress your intuition?
Courageous Conversations

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