Dental Practice Staff Development
Dental Practice Staff Development
How to Create a Highly Productive Staff That Increases Patient Retention and Referrals
Blog By:
Keith Lee
Keith Lee

Make Lemonade Now - Part 3
This is my last email about my webinar with  and how I'm using it to: 1. Cement my relationship with clients 2. Get something done that I didn't get to before 3. Create a new product for my business Again, the intent here is to inspire you to do the same three things right now in your practice, not...  Read More
Making Lemonade During the Corona Crisis
Yesterday, I told you about the origin of the webinar, CLEAR THINKING FOR BUSINESS OWNERS IN TIME OF CRISIS, that I hosted with  on Friday. You can watch the webinar here:     Well, I really didn't go back to the very beginning. The very beginning came from my friend  who had talked to the...  Read More
Making Lemonade During a Crisis - Part 1
I'm a small business coach who specializes in staff development. I talked with two private clients the other day who decided they were going make Lemonade during this Corona crisis. So, I decided that each day, until we come out the other side, I'm going to share a lemonade from lemons story with...  Read More
Who's you Competition?
I learned this from Disney.  One of the ways people experience Disney is by telephone. Disney gets thousands of calls every day. Many of the calls are from the same people who call businesses that are known for their great telephone service. Businesses like LL Bean, Cabela’s, and FedEx. So when the...  Read More
My wife Patty and I spent almost all of April on a vacation in Australia, Indonesia and Singapore.  Eighteen days were spent on board The Crystal Symphony cruise ship.  Crystal is and up-scale, up-service and up-priced cruise line.  Fares are at least double Princess, Holland America, Norwegian,...  Read More
We Messed Up FAR TOO OFTEN
I became a customer service GEEK in 1981 when I read Tom Peters and Robert Waterman’s book, In Search of Excellence.  I was then thrilled to hear they made a documentary on the book and it was going to be shown on PBS.  I recorded the show onto my VHS. Every employee I’ve had (that’s well over 300)...  Read More
Does Your Staff Feel Important and Appreciated?
One of the reasons I love private consulting is, the teacher often learns more than the student.  The more I coach dentists the more I'm convinced, the teacher learns more than the student.   I was consulting with client the other day when he said, "I think everyone wants to...  Read More
Why Isn’t Managing Your Staff Getting Any Easier? If you’re like every dentist I’ve consulted with, you’re managing the performance of your staff using random and erratic acts that are the result of trying to solve problems after they occur. In working with dentists and creating a GOOD Job...  Read More
Believe me I know what it’s like.  I’ve been there, with you, in that same conversation...  Whenever you get together with other dentists or business owners the conversation always gets around to the headaches — trying to get your staff functioning as an effective team and functioning at a high...  Read More
What is your biggest challenge in managing your staff?   Leave you comment below and I'll address it. Your practice is only as good as your staff. If that scares you, let's start a conversation.     Read More
Why Isn’t Managing Your Staff Getting Any Easier?
If you’re like every dentist I’ve ever consulted with, you’re managing the performance of your staff using random and erratic acts that are the result of trying to solve problems after they occur. In working with dentists and creating a GOOD Job Description, I discovered that a typical GOOD Job...  Read More
Warren Buffet on Hiring Millennials
You’re Going to Hire a Millennial? Are you NUTS? I do a lot of one-on-one consulting with dentists and every single one has at least one horror story of hiring a millennial. It’s not an exaggeration when I say, some have given up on the entire generation. Here’s the bad news on...  Read More
Hiring a Millennial?  Are Your NUTS?
I do a lot of one-on-one consulting with business owners and every single one has a horror story of hiring a millennial. It’s not an exaggeration when I say, some have given up on the entire generation. You don’t need to give up on hiring millennials and you don’t need to...  Read More

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