Cambridge Dental Consultants
Cambridge Dental Consultants
Dental Practice Management Articles
Blog By:
Kevin Tighe
Kevin Tighe

Displaying 26-50 of 93
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Case Acceptance (with scripts): The Four Steps
TREATMENT ACCEPTANCE (WITH SCRIPTS) Four Step Case Presentation Protocol    VALUE  Creating value is key. Value is created by increasing the Dental IQ of your patient through education. The more you SHOW the more you educate. Effective use of is key. TRUST Build trust through communication....  Read More
Dental staff job descriptions
Receptionist The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible.  In addition to the above the Receptionist needs to be able to...  Read More
Missed appointment procedure
When a patient misses an appointment or cancels call them asap. If you do not reach the patient let them know you will try back in about a week. Repeat a week later if needed. If still no joy, they go on your normal reactivation protocol. If you do reach the patient say something to the effect of: ...  Read More
Cancel and no-show patient common denominators
An engaged dental team should apply the "laws of probability" to patients who are more likely to cancel or not show up for their dental appointments. It's only smart for the  to be able to identify these patients so that the dental team can confirm their appointments directly. The practice cannot...  Read More
Organization of a dental practice
The organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process: a. New Patients b. Returning Patients c. Emergency Patients When we work with a new client we evaluates where the weak links are in handling new, returning and...  Read More
Financial policy recommendations
1. Insurance: a. Tell the patient how much the insurance company is expected to pay.  b. Tell the patient you will bill the insurance company for that amount. c. Inform the patient they are responsible for that amount if insurance company doesn't pay. d. Collect the balance at the time of service....  Read More
Embezzlement signs and tips
My embezzlement prevention tips: 1. Make sure your deposit slip matches the cash/checks for the day. This is where you are most vulnerable. 2. Signs of embezzlement in end of day are a. Patient refunds b. No cash payments c. Non-approved adjustments/write-offs. 3. Put refund checks in the mail...  Read More
Dental office manager daily checklist
Info: This checklist addresses the basics that a dental office manager should maintain and accomplish on a daily basis. ____1. Be on time for the dental office morning meeting (at least five minutes early). ____2. Start the morning meeting at the exact proper time. ____3. Make sure the  ____4....  Read More
Staying Focused
 advise practice owners NOT to spend a lot of time on management. They should instead focus on servicing patients with the best possible care. Stay focused on helping patients get better; not on the money. The money will come if you stay focused on helping as many people as possible in your...  Read More
Making Patients Comfortable
As your receptionist become familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc. This is very important. She should make a point of bringing up what she talked about last time the patient was in. For instance, if the patient...  Read More
Paid Holidays
The "Paid Holiday" policy I recommend is as follows: Our dental practice provides paid time off on certain holidays to eligible employees. After 90 days of full time employment staff members who are designated as full time employees become eligible for this benefit. Paid holidays are as follows:...  Read More
Handling the New Patient
I recommend that your receptionist: 1. Greet the patient in a warm, friendly and professional manner. Be sure to introduce yourself, including your job title. Offer to hang up the patient’s coat. 2. Ask the patient to complete the necessary forms including signing off on your dental...  Read More
Incoming Phone Calls
Income phone calls may lead your dental receptionist in a number of different directions. I suggest the following steps: Business calls should be forwarded to the appropriate staff member. For example, questions regarding insurance, accounts, collections would go to the Accounts Manager if you...  Read More
New Patient Call In Script
Your dental office receptionist will be the first contact new patients have with your office. Her voice is the first one they hear. The way she handles herself over the phone, as well as at the front desk, is key to getting and keeping new patients. Here is a general script for a new patient call:...  Read More
Your Receptionist and Office Communications
Your telephone should ideally never ring more than three times before being answered. If your is on another line or otherwise engaged then one of the other staff should help out. Ideally you have telephones throughout the office, so if the receptionist is somewhere other than at the front desk when...  Read More
New Patient Call In Form
NEW PATIENT CALL-IN FORM DATE CALLED APPT. DATE & TIME PATIENT NAME IF PATIENT IS A CHILD,...  Read More
Job Descriptions and Hiring
You should provide each applicant with a job description summary of the position for which they are applying at the time they are given the application to fill out. You should also use similar descriptions in staff training office manuals for your dental practice. The summary should not go into...  Read More
General Policy Manual: What To Include
A  – regardless of the size of your office - is vital.The following are some basic guidelines when assembling your manual: 1. Make a distinction in your dental offices manual between policies that apply to everyone in the company (general office hours, payroll, vacation, etc.) and procedures that...  Read More
Staff Training, Checklists and Correction
Training The most effective way to lower your overhead is to provide routine and repetitive internal training to your staff. The whole concept of "apprenticing" an employee has virtually disappeared with most practice owners vastly underestimate what it takes to effectively train staff. It is an...  Read More
Guidelines for Dental Staff
records that all offices have a Code of Conduct guidelines for the staff. The purpose of such guidelines is to improve staff relationships and to enhance production. Guidelines should be enforced in a constructive manner. It is important to clearly define and make these guidelines available in...  Read More
Office Manager Job Description
: “To assist dental staff to become more efficient, productive and competent with the result of a more profitable dental practice that delivers excellent service to its patients.” An OM should maintain a high level of competence and integrity that sets a good example for the rest of the staff. If...  Read More
Past Due Dental Accounts: Letters and Patient Calls
The sequence of steps for past due accounts is as follows: 1. Statement 2. Patient Call 3. 2nd Statement with note or letter 4. Patient Call 5. Past Due Letter 6. Patient Call 7. Last Notice – Demand Payment Letter. If no response after last notice, send memo to the doctor for review. 8....  Read More
Dental Office Financial Policy
Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and referrals so always give a copy of your financial policy to each new patient at the initial appointment. It is vital...  Read More
Verifying Dental Benefits
A hybrid system works best by utilizing a carrier's web site when possible as many now give real time estimates along with a service such as DentalXChange and utilizing your PMS's capabilities. Last option should be to fax/call. When this occurs make sure to enter downgrades and exceptions into...  Read More
Calculating Dental Insurance Benefits
Almost all dental insurance companies work on a percentage basis (this is why you can only estimate their payments). The percentage paid is based on the insurance plan of a particular group or individual and varies widely. I recommend that all insurance should be verified prior to the patient...  Read More
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