Dental A Team with Kiera Dent
Dental A Team with Kiera Dent
Dentists, this is your playbook for building a practice that THRIVES rather than just survives! If you're ready to scale, streamline, or simply want to lead like a CEO, we're here to support you with our strategies.
Dental A Team

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Episode #703: What Practices Need to Know Right Now? With Josey Sewell at DEO.
Kiera is joined by Josey Sewell, partner at Dentist Entrepreneur Organization (DEO), to talk about how dental practices can recession-proof their practices right now. Josey touches on what leaders need to do first and foremost, predicts what the working model will look like over the next couple of...  Read More
Episode #702: Calibrate New Docs and Hygienists Like a Boss
Tiff and Dana are talking about a shift they’re seeing in a lot of practices these days: Practices adding providers! The best way to bring on new folks means making sure everyone is on the page, and Tiff and Dana dive into proper calibration for both new doctors and new hygienists. On the hygienist...  Read More
Episode #701: Find Ways to Be Unified
In this episode, Kiera challenges listeners to consider the countries they’ve grown up in, and what benefits they’ve received because of those roots. She suggests considering divisions in our lives and ways everyone can be unified through kindness, love, and understanding. Episode resources: Reach...  Read More
Episode #700: Seven Ways to Go From Good to Great
The Dental A-Team podcast family has been together for 700 episodes, and Kiera’s here to celebrate it. She shares seven themes of podcast topics that have made dental practices go from good to great:          Billing basics               Overhead knowledge               White noise time          ...  Read More
Episode #699: Are You Diagnosing?
If your practice isn’t meeting monthly goals, it might be a sneaky factor as to why: You’re not diagnosing enough! Tiff and Dana explain how to go about tracking diagnoses, what numbers to aim for, timeline, and more. Episode resources: Reach out to Tiff and Dana:     Read More
Episode #698: How To Own Your Life
Kiera reviews the book . This was a controversial book for Kiera and the Dental A-Team, and in this episode, she touches on how to sift through information to find things that resonate. She shares her takeaways, her team’s takeaways, and how to apply useful information into dental practices....  Read More
Episode #697: The Doc Who Hunkered Down and Got to Work
Kiera shares the story of what happened to a doctor who lost an office manager and hygienists and battled through disruptions. This episode is meant to inspire listeners to lean into their challenges; to hunker down and get to work. Episode resources: Reach out to Kiera:     Read More
Episode #696: Applying the Problem-Solution-Problem Approach
Britt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don’t have to be scared by “problems,” but it is important to give them the right information in a manageable way —...  Read More
Episode #695: Get Out of Your Head and Start Prioritizing
So many projects, so little time, right? In this episode, Kiera breaks down how to successfully go about prioritizing the tasks in your life. She walks listeners through …          Making a list of tasks               Dividing the list into chunks               Fine-tuning delegation            ...  Read More
Episode #694: If You Met Yourself…
Kiera comes to this episode with an invitation for listeners to self-assess: If you met yourself, would you like you? She talks about heroes, their attributes, and where each of us stack up. Episode resources: Reach out to Kiera:     Read More
Episode #693: Strategically Prepare for Economic Downfall With Derrick Van Ness
Big Life Financial’s Derrick Van Ness returns to the podcast! He talks with Kiera about financial thresholds dentistry professionals should aim to meet, the difference between dying with zero versus an estate, how to be strategic as business owners for economic downfall, and a lot more. This...  Read More
Episode #692: Schedule __% of Your Treatment in the Back Office
That’s 80%, folks. 80% of your treatment should be scheduled in the back office. Tiff and Dana talk all about scheduling in this episode — the importance, the successes that come, and how to go about implementing. Episode resources: Reach out to Tiff and Dana:     Read More
Episode #691: Tracking Case Acceptance Made Simple
Britt and Tiff talk about the areas critical to having the best case acceptance in your practice. Together, they break down…          Styles: dollar for dollar and one for one               What the best tracking programs are               Tips for follow-up               What information to...  Read More
Episode #690: High Level Office Success Revealed
Kiera gives a sample of the top takeaways from the 2023 Dental A-Team Summit! She reviews the breakdown of the multi-million-dollar practices who shared their secrets, and all the other speakers who chimed in with their insight. Episode resources: Reach out to Kiera:     Read More
Episode #689: Acquire Lifetime Patients, Not Annual Ones With Paul Lowry
Paul Lowry, CEO and co-founder of the Dental Menu, is on the podcast! He and Kiera discuss the benefits of membership plans, how to incorporate rewards programs, whether it’s possible to increase dollar per patient without expanding, and a ton more. Membership plans increase patients’ interactions...  Read More
Episode #688 Dental Warranty with Vanessa Vitagliano
Vanessa Vitagliano with Dental Warranty returns to the podcast, this time to talk with Kiera about how the upcoming economic shifts will change dental practices operations. Much of the conversation centers around warranties, and how they can benefit your practice and patients during times of...  Read More
Episode #687: Scaling Back from 5-Day Work Weeks. With Dr. Paul Etchison
Dr. Paul Etchison is on the DAT podcast again! In this episode, Dr. Etchison shares his experience on scaling back his work week — from five days to his current two half-days. He talks about          How he gained confidence to cut back and not lose his sense of identity and finances            ...  Read More
Episode #686: Implementing and Executing a Good Cancellation Policy
Britt and Tiff take over the podcast to talk about cancellation policies and the most important questions to ask yourself about coming up with yours:          How much time do you need for notice?               What happens if a patient doesn’t follow the policy?      They also touch on other...  Read More
Episode #685: How to Stop Comparing and Start Enjoying?
Kiera is reviewing another book club read:  by Melissa Ambrosini. She shares her takeaways about comparing versus inspiring, language to focus on, and knowing your own course. Episode resources: Subscribe to    Read More
Episode #684: How To Keep Monotony Out of Your Morning Huddles? With Dana Morsell and Tiffanie Trader.
Tiff and Dana are giving tips for having strong and fun morning huddles every single day. They break down tactical pieces (strategies, goals, busy-time prep) and good culture opportunities to incorporate. Remember: A strong morning huddle is more beneficial than a whimsical one. Episode resources:...  Read More
Episode #683: When + How to Hire a Dental Consultant? With Biran Hanks at The Practice Purchased Podcast
Kiera joins Brian Hanks to answer oft-asked questions by new practice owners about hiring dental consultants. This is an extremely valuable episode for new, up-and-coming, and even seasoned owners. Kiera and Brian touch on the following:          Areas where new owners can hire help            ...  Read More
Episode #682: Do You Have a "Need-to-Schedule-ASAP" List?
Have you found that patients are consistently disappearing on you? This is something many practices are experiencing. Tiff and Brit are in these practices providing solutions, and share those ideas in this episode. They touch on:          Why having schedule protocols in place is important       ...  Read More
Episode #681: A Dentist-Recommended Book You Need to Read
It’s time for another DAT Book Club episode! This was a surprise addition, recommended by dentists:  by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Episode resources: Subscribe to    Read More
Episode #680: The Illusion of Happy Teams
There’s an idea out there that holding your team members accountable for their tasks and deliverables creates unhappy participants. Kiera dispels this notion in this episode, sharing her experience seeing this in dental practices across the country, and what actually sends team members running for...  Read More
#678: How Many Unscheduled Treatment Calls Should You Make?
Brit and Tiff take over the podcast to talk about those pesky unscheduled treatment calls. They talk about why those calls are important and how you can dispel the negative cloud associated with them. Three takeaways come out of this episode:          Make sure you’re tracking unscheduled...  Read More
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