select
 

Sandy Pardue, Consultant/Classic Practice Resources

Sandy Pardue, Consultant/Classic Practice Resources

Sandy PardueSandy Pardue
Management and Organizational solutions for dental practices.

Errors:
Displaying items 1 to 25 of 70
123
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 384
Consultant Tip: Calling to Schedule Recall Appointments
Once you have the patient (or parent) on the phone, set an appointment. Briefly, the sequence for recall dialogue is: 1. Get the patient or parent on the line. 2. In a cheerful, pleasant manner, identify yourself and the office:"Hello, Mr. Jones, this is _______ from Dr. Goodtooth's office!" 3....Read More
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 194
Consultant Tip: Ask the Right Kind of Questions When Scheduling
. 1. As a first or opening question, use one to which the person will readily agree, such as these: "You do want to be put on recall, don’t you?" 2. Then ask follow-up questions that will give you the result you want. By doing this, the patient draws the conclusion which they cannot...Read More
Posted 9/1/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 157
Consultant Tip: The Attitude of the Scheduler
1. Be optimistic; expect to succeed on every call. Decide you have already succeeded on each call. It works! 2. Be calm, confident and feel good about what you are doing. 3. Your honesty and integrity are easily perceived by the patients and are effective in getting them to follow your...Read More
Posted 8/19/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 182
If you have a staff problem, it turns into a system problem. And vise versa. If you have a training problem there’s a good chance it will turn into a staff problem. Now, you have two things you have to handle. And very often, you have three things to handle— TheStaff Infection, because...Read More
Posted 5/13/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 636
10 Actions for Increasing Treatment Acceptance Are you seeing the backs of a lot of patients’ heads? Are patients needing treatment and not accepting what you are proposing? The reality is...Read More
Posted 4/26/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 1067
There are many things a hygienist can do to increase personal production. I highly recommend that you generate and print a report from your software showing the procedures and production by individual code. Do this for each hygiene provider in the practice. Look at the procedure counts for...Read More
Posted 4/12/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 269
Hello Townies! I have prepared a page on our website for Townies to have access to my blog posts, various articles and practice management tools. I'll be adding more as time goes on. You can access our Townie Resource Page If there is something you don't see that you'd like, please don't...Read More
Posted 3/9/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 245
Consultant Tip: Sure-Fire Ways to Grow Your Practice
There is a strong leader and a solid ethical team. Patients are thanked for referring others to the practice. They are organized and have real-world systems that give predictability to their schedule. Duties are divided and staff know what they are responsible for. All...Read More
Posted 3/9/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 180
Classic Practice Resources, Inc. Appropriate Terminology (Author, Unknown) In order to help our patients feel more comfortable, the following terminology guide has been developed. Keep a copy of this and review it occasionally to refresh yourself. Especially for the Technical Staff ...Read More
Posted 3/5/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 213
53 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Wow Letters to patients from staff members Communicate to patients via email. Send them...Read More
Posted 2/11/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 728
Consultant Tip: Staff Meeting Protocol
The Purpose of Staff Meetings: Have orderly, productive, and uplifting meetings; which will help create a more unified staff and thus a more productive practice. Go over practice monitors from the previous month. Acknowledge staff members who refer patients to the office [along...Read More
Posted 1/13/2015 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 146
I did a podcast with the Relentless Dentist and wanted to share it again. Read More
Posted 12/9/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 378
You are looking for that perfect person to work in the practice. You place an ad and start receiving resumes. Many times resumes look great, but what you see is not always what you get. Have a complete job description prepared in advance. It will be helpful to review it before you start receiving...Read More
Posted 11/3/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 384
It's not uncommon that a patient asks if you can do something less expensive than a crown or asks if you can put in a filling instead. Solution: Tell him you certainly can and that you can put a filling in practically anything. Let him know you are not worried about the filling, but that you...Read More
Posted 10/14/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 670
Face Embezzlement Head On — by Sandy Pardue, Classic Practice Resources Embezzlement is a sad reality and a crime of opportunity. If you are a practice owner, you need to know how to...Read More
Posted 10/5/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 472
Don't assume that your staff are greeting patients the way they would a guest in their own home. Many times they are not properly acknowledging them and they don't know what to do if they don't know the patient or recall their name. The receptionist is the first person to see the patient as they...Read More
Posted 9/15/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 1160
Tip from Consultant Sandy Pardue: Fall Use it or Lose it Letter
I recommend that every practice send fall themed"Use it or Lose it" letters to patients with both incomplete treatment and outstanding insurance benefits. This is a great way to give your practice an end of the year boost. Years ago we added a twist to our letters when we went down to the local...Read More
Posted 9/9/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 876
Tip from Consultant Sandy Pardue: Take Control of the Initial Call
It takes someone skilled to get potential new patients who call your office to actually be scheduled and then arrive at the office. You may be surprised how many times prospective patients call with the intention of scheduling an appointment and never do, or make an appointment and never show...Read More
Posted 8/21/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 5250
Tip from Consultant Sandy Pardue: Patient Goodbye's
It is of utmost importance that your patients knowyou are glad to see them when they arrive, but it is also important that they knowyou were gladyou had the opportunity to see them, visit with them and treat them. They are GUESTS in your office and should be treated as such. Therefore, it is the...Read More
Posted 8/20/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 2  |   Views: 6290
Consultant Tip: Pre-Scheduling of Hygiene Patients
To insure the viability ofthe practice, every patient should leave the office with an appointment or a future recall date. As the hygienist finishes his/her patient he/she should pre-schedule the patient for their next hygiene visit. The hygienist will print the appointment card for the patient,...Read More
Posted 8/20/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 5504
Consultant Tip: Use a "Rebilling Charge" to Motivate Slow Payers to Pay Faster
There is no question that adding a monthly rebilling charge to account balances will motivate patients to pay their bill faster. We all try to collect fees and co-pays but still manage to have patients owing money to the practice, especially since insurance companies don't always pay what is...Read More
Posted 8/13/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 1  |   Views: 6315
Consultant Tip: Individual Staff Members Personal Production
The individual staff member's personal production is very important to the success or failure of your practice. There is great cost in running an office that every staff member does not see, such as taxes, rent, office supplies, technical supplies, insurance, computers, utilities, payroll,...Read More
Posted 8/12/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 7543
51 Tips from Consultant Sandy Pardue for Creating Exceptional Customer Service
51 Tips to Create Exceptional Customer Service Track referrals to your office and acknowledge those that refer. If you state guidelines allow a patient referral program implement one. Create trust with your patients Send handwritten WOW Letters to patients from staff members ...Read More
Posted 8/9/2014 by Sandy Pardue in Sandy Pardue, Consultant/Classic Practice Resources   |  Comments: 0  |   Views: 8648
The old adage is, your patients know first what’s not working in the practice and this starts with their very first contact. The telephone is the most overlooked piece of equipment in the dental practice, yet it is the most important.If your telephone is not handled correctly, your practice...Read More
Displaying items 1 to 25 of 70
123
NETWORK, LEARN
VEGAS!
Days until Townie Meeting
days hrs minutes

Total Blog Activity

682
Total Bloggers
6,222
Total Blog Posts
1,336
Total Podcasts
663
Total Videos
Sponsors

Townie Perks

Townie® Poll

Do you rent or own your office space?
  

Connect with Us

Download our Apps
Follow Dentaltown
Follow Howard Farran
Follow Townie Meeting
WITH DENTALTOWN . . . NO DENTIST WILL EVER HAVE TO PRACTICE SOLO AGAIN®

WWW.DENTALTOWN.COM - WHERE THE DENTAL COMMUNITY LIVES®

©1999-2017 Dentaltown, L.L.C., a division of Farran Media, L.L.C. · All Rights Reserved
9633 S. 48th Street Suite 200 • Phoenix, AZ 85044 · Phone: +1-480-598-0001 · Fax: +1-480-598-3450
Email Administrator: lorie@dentaltown.com