Practice Management, HR and Accounting

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by Paul Edwards
Paul Edwards, CEO and co-founder of CEDR HR Solutions, explains how dentists can overhaul the traditional “corrective action plan” and use a model known as progressive corrective coaching to improve team performance—and protect their practices.
June 2021
With our monthly dental poll you can see how other practices operate, what works, what doesn’t and how dentistry is evolving. The information we gather each month helps us measure trends in the profession. Take a look at this month’s topic and results on practice management software.
June 2021
by Sam Mittelsteadt, editor & creative director
This Townie, who practices in Northwest Arkansas, is driven to improve the lives of people in her native Togo. In addition to planning dental mission trips, she’s also co-founded charities designed to bring drinkable water to villagers and housing and educational opportunities to orphans in the west African nation.
May 2021
by Sandy Pardue
In the final installment in this series of CE courses related to staffing systems and division of duties in the dental practice, practice management consultant Sandy Pardue discusses the opportunities, functions, training and management related to the finance coordinator position.
May 2021
by Dr. Howard Farran
As Dentaltown founder Dr. Howard Farran explains, dentists must know their practice numbers before deciding whether to stop accepting PPO dental insurance plans.
June 2021
by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi shares the importance of building trust with your patients and how that can lead to more dental treatment acceptance and less skepticism.
June 2021
by Jay Geier
Scheduling Institute founder and CEO Jay Geier explains the difference between a transactional practice culture and a relational one—and how the latter can help drive dental practice success.
May 2021
by Michael Fitterer
Any dental practice that’s been in business for a while has had to deal with a displeased patient and negative dental reviews. These guidelines will help you determine a plan for how to react and what to include in the response.
March 2021
by Dr. John A. Wilde
Dr. John A. Wilde discusses how his team performed a deep dive into practice records with a dental chart audit to launch a recall effort for past patients who’d gone missing. As he explains, the return on investment can be incredible, if your staff knows how to approach the conversations.
March 2021
by Dr. Howard Farran
Inspired by a recent podcast with a dental student who was threatened with expulsion after replying to a university email, Dr. Howard Farran discusses why Dentaltown’s message boards are a safe space for differing opinions.
April 2021
by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi sees a light at the end of the COVID-19 tunnel—but wonders whether the unvaccinated will behave or be treated differently after society reaches “herd immunity.”
April 2021
by Jay Geier
A successful dental practice involves investment—not just of dollars but also hours dedicated to training, engagement and execution. Jay Geier, founder of the Scheduling Institute, explains how these contribute to a make-or-break component of your financial plan, and why it’s an investment with guaranteed return.
April 2021
by Dr. Howard Farran
Dentaltown founder Dr. Howard Farran reiterates the importance of being able to track your dental office production and costs to determine profitability.
May 2021
by Dr. Thomas Giacobbi
As thousands of new dental school graduates enter the workforce, editorial director Dr. Tom Giacobbi shares some of the new challenges this group will face—and how to overcome them.
May 2021
by Dr. John Wilde
Over 4 decades of practicing dentistry, Dr. John Wilde noticed that not all of his staff’s great ideas made it into regular usage. What sets the ones that do apart from those that don’t?
November 2020
by Jay Geier
Scheduling Institute founder and CEO Jay Geier discusses three areas to focus on in the fourth quarter to maximize practice productivity in 2021 and beyond.
November 2020
by Jay Geier
The final installment of this series with the Scheduling Institute’s Jay Geier discusses strategies involving space and equipment, clinical duplication and financial discipline, which require planning and investment but also remove the limitations that are restricting your growth.
January 2021
by Kyle Patton, associate editor
We tour Dr. William “Tom” Peck’s family practice in Plainfield, Illinois—the longest-running dental office in the community, which sits along the historic Lincoln Highway. This Townie discusses his favorite restorative approaches, how he takes perfect impressions, and why he’s a believer in digital caries detection.
February 2021
by Sandy Pardue
In the second of a series of dental CE courses related to staffing systems and division of duties in the dental practice, practice management consultant Sandy Pardue discusses the opportunities, functions, training and management related to the scheduling coordinator position.
February 2021
by Dr. Howard Farran
As Dentaltown founder Dr. Howard Farran explains, the best way to ride out an economic downturn is to minimize spending—but how many dentists want to live by those principles?
February 2021
by Sandy Pardue
In the third of a series of CE courses related to staffing systems and division of duties in the dental practice, practice management consultant Sandy Pardue discusses the opportunities, functions, training and management related to the insurance coordinator position.
March 2021
by Dr. Howard Farran
Dentaltown founder Dr. Howard Farran explains that the golden rule applies not only to dental patient management and which patient treatments you perform in the dental office but also how you perform them.
March 2021
by Dr. Thomas Giacobbi
Dentaltown editorial director Dr. Tom Giacobbi has looked at hundreds of dental practice websites and thinks many could use some updates and upgrades. His 10-point checklist is a good place to start.
March 2021
Scheduling Institute founder Jay Geier and Dentaltown founder Dr. Howard Farran discuss the importance of creating a culture in your dental practice in this excerpt from their Dentistry Uncensored podcast session.
March 2021
by Jay Geier
Sure, it’s not always about the money—but you also can’t be a cheapskate and keep the caliber of talent you need to deliver a great patient experience and grow your practice. Jay Geier of the Scheduling Institute shares how dentists can manage their largest line item in ways that are good for the business and beneficial to employees.
February 2021
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