How Dentists Respond When Patients Say “I Hate the Dentist”

How Dentists Respond When Patients Say “I Hate the Dentist”

Most dentists agree this comment is common, often driven by fear, past trauma, or social awkwardness, not true personal animosity. Reactions vary based on tone, context, and the dentist’s personality or mood.

Some take a lighthearted approach, using humor, sarcasm, or jokes like “I hate patients too” or “Even I hate going to the dentist” to diffuse tension and build rapport. Others respond empathetically, acknowledging past bad experiences, and use it as an opportunity to ask follow-up questions and rebuild trust.

Many highlight the importance of reading the room. If it’s fear-based, they respond with compassion and reassurance. If the patient is rude or aggressive, some draw boundaries, give warnings, or even dismiss them from the practice.

Veteran dentists advise younger colleagues not to take the comment personally. Some even say they’ve come to see it as a weird form of greeting, like a patient’s way of saying “I’m anxious.” They suggest using it as a conversation starter and an opportunity to demonstrate care and professionalism.

Overall, the consensus is: don’t internalize it, don’t let it ruin your day, and if possible, turn it into a moment of connection or a filter for patients you might not want to keep.


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