Here's the best way I've ever found to pull top performance
out of yourself and others. It's an extremely simple
method. Not easy, but simple. First, hang copies of these 12
words where you'll see them at work, in your car and at your
home: I must do the most productive thing possible at every
given moment.
Now comes the important part: Dedicate yourself to living
that declaration. It doesn't help to look at those words
once in a while and think, "I like what it says. I can do that."
You forget about doing it as soon as the next thought strikes
you. If you really want to achieve greatness in your practice,
with your staff and in your personal life, start living by those
dozen words now.
If you are reading this article when there's something else
more productive you could or should be doing, stop reading.
Go do it and then come back to this article. However, if now
is the time you've dedicated to gathering new perspectives
and new knowledge from this issue of Dentaltown because
you know it will help you be more proficient and productive,
keep reading.
Living from a commitment of productivity requires
only four steps. But let's get one thing clear at this point:
doing the most productive thing possible means just that -
the most productive thing. Not making work. Not looking
busy. Not getting by. Not killing time. It means doing the
most productive thing possible at every given moment, no
matter how distasteful, challenging or worrisome the thing
might be.
This often means tying into a knotty problem, facing up
to an unpleasant task or heading into a likely rejection. It means shooting for the top when you know you should, but
are afraid to. It means preparing when you need to prepare and
doing what you need to do. That's why I say it isn't easy, and
why so few people follow it. It is simple, though. Anyone can
do it - you just have to want to.
Consciously repeat these four steps to yourself until they
become second nature:
- Tell yourself, "I must do the most productive thing
possible at every given moment."
- Decide what the most productive thing is.
- Do it.
- When you've pushed that thing as far forward as you
can right now, go back to step one and start over.
Don't be a fanatic. Sometimes the most productive thing
you can do at a given moment is to sit down with your
favorite person and spend an hour watching the sun go
down. Sometimes the most productive thing possible will be
exercising, sleeping or taking a well-deserved vacation. And,
very often, the most productive thing you can do this minute
will be the last thing you want to do right now. The edge
between winners and losers cuts sharpest at this precise point.
Winners almost always do what they think is the most
productive thing possible at every given moment; losers
almost never do. When you look at what winners and losers
actually do moment by moment, the difference
between these two divisions of the human race really is that
small. But the results of those small differences keep adding
to each other at every moment until they reach critical
mass, then they start multiplying exponentially.
Look at the results obtained by anyone you know who
is doing the most productive thing possible with most of
his or her moments. Then, look at the results obtained by
all the people you know who'll do what's easiest rather than
what's most productive every chance they get. The productive
people have thriving practices and happy people on
their staff. Those who aren't productive have declining
numbers of patients and high turnover.
You'll see an enormous difference once you begin analyzing
and doing more productive things - no matter what
they are. What's accumulated and multiplied by many
moments spent productively will be knowledge, skill,
health, contacts, opportunities and at least the beginnings
of wealth. What's accumulated and multiplied by many
moments given to doing the easiest thing possible? Perhaps
some debt for pleasures consumed and forgotten, some
extra pounds around the middle, and some time moved
from one's future to one's past, some missed opportunities
- little or nothing of value will be retained.
We live moment by moment, not year by year. Do the
most productive thing you can think of with each and every moment as you live it and your future is assured. Do that
all day every working day and your progress will soon
astound everyone who knows you. More importantly, you'll
be astounded, delighted and justifiably proud of yourself.
Your relationships will improve both on the personal front
and in business. Your self-esteem will grow. You may even
surprise yourself by having more time on your hands
because of increasing your productivity.
Within minutes after you dedicate yourself to this plan
and put it to work, you'll notice a difference. (If you don't
notice a difference right away, there's only one likely explanation:
you're not really facing up to what the most productive
thing is that you can do with this moment.) Within
hours after you make this plan yours and start doing the
most productive thing possible with every given moment,
you'll project a new aura of confidence and capability. Within days, people near you will sense the difference and
start upgrading their opinions about your capabilities and
potential to serve their needs well. This goes for both your
patients and your staff. Yes, you serve your staff. They are
hired to provide you with their talents and skills, but you
must serve them well by providing them the environment
and tools necessary to perform their duties to the best of
their abilities. Within weeks, you'll be reaping substantial
rewards from your new willingness to pay the price of success.
Within months, you'll be living on a higher level than
you now believe you can achieve.
On the road to that happy result, there'll be some
painful moments. There'll be times when you'll talk yourself
out of doing the most productive thing - times, in
other words, when you'll succeed in bringing home a failure
when you could just as well have succeeded. There'll be
times when you'll curse the day you decided to demand so
much of yourself. As you pass through some particularly
low points on your road to success (make no mistake about
it, you will as we all do) there'll be times when you'll lie to
yourself to get out of tackling the most productive challenge facing you. And there'll be times when you won't be
able to make yourself do anything even faintly productive.
That's the bad news.
The good news is that none of that matters.
These little backslides don't stop you, they merely put a
few extra hours between you and your goals. Shrug these
minor incidents off. Resolve to do better. Then get back to
being productive.
There's a technique to this. Don't destroy your fragile
new confidence in yourself by demanding total dedication.
Keep your balance. You need a certain level of recreation to
maintain your forward thrust. Accept that fact. Resolve to
enjoy a reasonable amount of earned recreation, because it's
a highly productive use of your time.
Learn how to reward yourself for jobs well done.
If you've been self-indulgent, if you've made it a rule to do
whatever you feel like doing all your life long, don't expect to
completely change your performance overnight. Possessing
the ability to do the most productive thing possible at most
given moments requires a high degree of self-discipline. Such
qualities don't become part of your personality merely from a
snap decision. If you want to own this stupendous asset of
unlimited productivity, there's only one way to acquire it. You
must patiently build it moment-by-moment and day-by-day
over a period of time. It will merely take more time, patience
and determination to keep trying if you haven't exercised your
self-disciplinary muscles much in the past.
After a misstep of any kind, don't chew on yourself.
Never cut yourself down.
First, tell yourself that what happened will probably be
worth it in the long run - that obviously you need more
convincing on the importance of doing the most productive
thing at every given moment. Then tell yourself, "It's
not like me to mess up like that. I'll do better next time."
In the beginning, you may have a challenge believing
that. Eliminate this challenge by focusing your mind on the
concept that you're talking about the person you're becoming,
not the person you are today. Never say, "Someday it
won't be like me to mess up that way." The technique that works is to put superior performance in the here and now.
You are who you think you are, so begin thinking that you
are who you want to be. Start doing that right now, this
very instant.
If you'll accept the fact that the main limit on your
future is how fully you apply The Golden Dozen, you'll
keep coming back to it in spite of occasional backsliding.
Go into living the dozen with this foreknowledge: You'll
find some gaps in your resolve from time to time, and along
the way to large achievements you'll have to accept many
small defeats. But you'll also be winning many small victories,
and an occasional big one.
As time goes on and you continue to apply this plan
with steady determination, you'll discover that it gets easier
and easier. While that's happening, you're changing and
growing far more than you may realize. As your new habit
is becoming part of your personality, you'll find yourself
just naturally doing the most productive thing possible during
more and more moments, without strain, without driving
yourself, because it's what you want to do. It's the new
habit you've formed.
Once you've tasted what living by this credo can do for
your life, you'll find yourself quickly shaking off every temporary
lapse of determination. After every slip, you'll immediately
review your reasons for wanting success. You'll
re-affirm your dedication to doing what you know you
must do to achieve that success. Then you'll put that
moment, that hour and the rest of that day to the most
productive use possible.
Since it creates a dramatic effect after only a few days,
imagine what the total cumulative result will be after you
have lived by this credo for several years and encouraged
your staff to do the same. I know what will happen. The
Golden Dozen can revolutionize your life. It can send your
accomplishments, happiness and career soaring. It will do
all these things if you'll apply it moment after moment,
hour after hour and day after day. How do I know it will?
Because that's what The Golden Dozen did - and is doing
- for me and my team.
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