Dr. Pockrass, where did you attend college
and what did you study?
Pockrass: I went to McGill University in Montreal,
Canada. I did an undergraduate program in physiology
and was able to earn early acceptance into dental school,
from which I graduated in 1981.
I understand you spent some time in India
where you opened up a Western-style
dental clinic. Can you tell me more about
your experience?
Pockrass: I was the personal dentist to an Indian
meditation master and provided dentistry to the spiritual
community there. I would send my restorations
back to a lab in Canada and bring back supplies when I
returned to Canada for continuing education each year. It was
great being able to provide quality dental care in a non-traditional
clinic. We were high up in the Himalayas where the
electricity could go out at any time. I certainly learned the art
of improvisation.
Explain the style and tone of your current practice.
Pockrass: Our practice is welcoming, relaxing and clientcentered.
We like to say we're the Nordstrom of dental practices.
The waiting area was designed to feel like a cross between a spa
and your best friend's living room.
What is your practice philosophy?
Pockrass: Wellness, beauty and transformation. Wellness;
because we want to help our clients understand the connection
between a healthy mouth and a healthy person. Beauty, because we
want to create the most beautiful, natural restorations that we can – to look good, chew good and feel good. And transformation,
because we want to transform the experience of going to the dentist.
We promote relaxation and we are also a green dental office.
What makes your practice different than the
"typical" dental office?
Pockrass: When a patient comes in, we give them permission
to relax. They can turn off their cell phones – no one is
going to bother them. We tell patients that for the next hour
they are in the chair, they are allowed to relax. We have a full-time
massage therapist on staff. Every patient who comes into
the practice gets a foot massage.
Also, we created the model for green dentistry. We're the
very first green dental office in the country. We looked at how
to make the practice easier on the earth, as far as the processes
and materials, office administration and our physical office.
We're virtually paperless. We've always used digital imaging and
we communicate with our patients digitally as well.
What inspired you to start a practice with a
"whole-person-centered" mentality?
Pockrass: We are integrated. We take what traditional and
modern dentistry has to offer and we add our own touches.
Who is your primary clientele? And how do you
get the word out about services?
Pockrass: Our patient base is relatively broad. More than 50
percent are in the 30- to 60-year-old range, but we're seeing
more kids these days. I love when I am able to give a child a positive
dental experience. Our patients are representative of the 25
to 33 percent of Americans who choose services based on an
environmental and well-being litmus test. We average about 30
new patients a month.
We don't do any traditional advertising. We are primarily a
word-of-mouth practice.
Describe a typical day in your office.
Pockrass: We always start the day with a team meeting. We
discuss each patient, procedures, production goals and any special
needs that we should be prepared for. We try to incorporate
some inspiration too.
We're not early-morning folks. Our team arrives at 8:30 a.m.
We see our first patient at 9 a.m. I try to see my longer and more
complex appointments in the morning when I'm freshest. We
usually finish our day around 5 p.m.
How have you incorporated "eco-dentistry"?
Pockrass: It's so easy to feel overwhelmed by the enormity
of our environmental problem that many of us get paralyzed and
do nothing. I was committed to do something. We looked at
everything we could do to lighten our footprint on the planet.
We were particularly vexed by all the disposables used in infection
control. When we couldn't find any reusable sterilization
items, my wife and I created a line of reusable textiles for the
dental office called Transcendentist.
We also participate in the "Smart Light" program, something
within Alameda County and Berkeley. We changed out all of our
florescent bulbs. They're energy efficient and have great cost savings.
We started our green practice in 2003. We're really excited
that our dental colleagues and the dental industry are getting on
board. It's a green wave!
Not only are you eco-conscious, you are also a
very community-oriented practice. What are some
of the ways you get involved in your community?
Pockrass: We participate in local business meetings, especially
in sustainable business meetings. In the East Bay we have
the Sustainable Business Alliance.
Rather than giving our referral sources and specialists a
bottle of wine at Christmas, every holiday season our office
adopts a needy family. We're able to get bags of groceries,
toys and clothing for the family. We've done this for the
last couple of years. Then we let our clients and specialists
know what we've done in our community.
We participate in the online community as well. We
use Demandforce. It's a fantastic tool for our practice and
the surrounding community. It enables us to post client
reviews on the Web. It gives us excellent rankings in
Google Local and it helps new patients searching for a dentist
to find us online.
What sort of challenges do you face in
working each day?
Pockrass: I am sure the same as every dentist – balancing
the needs of my patients, my team and my own wellbeing.
I'm committed to my own personal daily meditation
and yoga practice. I believe it is something that really helps
keep me in balance.
What do you find in terms of technology has
the biggest "wow" factor for your patients?
Pockrass: They're really "wowed" by the intraoral
camera. Once I can show a patient the black line of
decay around an old filling, they always want me to take care
of it. Patients love the LED operatory light. My dental assistant
will change the wavelength for curing the restorations,
and we'll use it to color match materials. Also, the Prep Star
air abrasion, which allows us to do drill-less fillings. Patients
love that.
Describe your most successful or rewarding
experience.
Pockrass: It would have to be seeing how a patient's life has
been transformed after doing a full-mouth rehabilitation. There
is one man whose mouth I transformed, who for years never ever
smiled. His teeth were so bad that he couldn't chew on anything
harder than macaroni and cheese. After his case was completed
he literally couldn't stop smiling. He has since become a dear
friend. It warms my heart.
How about a disappointing experience?
Pockrass: It's an inevitable part of life. Like every dentist,
there have been restorations that I've done that I thought were
beautiful, but the patient didn't like them. In those rare cases
there is nothing else to do than try to make it right for the
patient and move on.
What is your favorite procedure?
Pockrass: I love prepping inlays and onlays. I really like
doing freehand anterior and posterior composite restorations – it's my chance to personally express my artistry.
Looking ahead, what would you like to see dentistry
do in terms of the way it operates as a
profession in the next five to 10 years?
Pockrass: The most exciting direction for dentistry is the
growing adoption of green dentistry and the rise of the Eco-Dentistry Association. For years, we were the lone wolves. I love
that there are green dentistry practices sprouting up all over the
country. The EDA has members in nearly every state and 12
countries around the world. The ranks are growing every week.
My goal for the future is that we won't talk about being green
because practicing in an environmentally sound way will just be
the way it's done. Green dentistry is common sense, it's high-tech
and I think it's the future of dentistry.
On a different note, what do you like to do
when you are not working?
Pockrass: I love practicing yoga and meditation. I play both
electric and acoustic guitar. I love spending time with my family
(wife, Ina, and two children Becca, 22, and Elliot, 21) and in
nature. My wife and I are outdoors people. Whenever we can go
hiking or kayaking and breathe clean air, we do. It allows us to
take that moment of pause; to tune into the nature outside of
ourselves and tune into the nature inside of ourselves. |