“My preference is to hire people based on personality. With the right personality, the skills and systems can be taught.” ~Dr. Bruce B. Baird
What criteria do you use to hire people in your dental office? Do you hire people who have a lot of experience? I used to do that. But if you’re the type of practice that has solid systems, you may need to look at your hiring a different way.
In my early career, I almost always looked for people who had a lot of experience in the front office or as an assistant. But then I noticed something. Over time, the excellent systems I had in place were slowly changing, even though I didn’t want them to. It turned out it was the people I hired – who had a lot of experience – who were changing my processes.
In his book The E Myth, Michael E. Gerber says your business should be set up so that every system is so solid that you could franchise your business and someone else could replicate it. I wanted my dental office set up that way. I wanted every system so streamlined and solid that it was able to be taught to anyone.
So I had to reevaluate the criteria I used to hire a team. It’s only natural that people with experience would bring their past experience to my office. But because I had very specific ways I wanted things done in my office, I realized that to be successful, I needed to hire people with the right personality and then train them exactly how I wanted things done.
Today, I’m going to talk about my experience hiring, training, and empowering my dental team, including:
- The role solid systems play in this model
- What to look for in job candidates
- How I had to improve my training and education skills
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https://productivedentist.com/podcasts/the-productive-dentist-podcast/episode-206-requested-replay-hiring-training-your-team/
Requested Replay: Hiring & Training Your Team