In this insightful podcast episode, host Shawn Zajas engages Susan Leckowicz, the founder of Dental Coaches, in a dynamic conversation that delves into the intricacies of transforming dental practices. As a seasoned dental coach, Susan shares her experiences, insights, and practical advice for dental professionals seeking growth and success.Â
The episode kicks off with Susan recounting her journey from being a dental hygienist to establishing Dental Coaches. Shawn expresses admiration for Susan's transition and the positive impact she's had on the dental community. Susan emphasizes the importance of intentionality in shaping a dental practice's culture and values, underscoring how these elements play a crucial role in attracting the right team members and, subsequently, fostering a positive patient experience.Â
Shawn introduces a real-world challenge faced by a dental friend: the desire for more new patients despite a scarcity of available appointments in the coming weeks. Susan provides a strategic solution, advising practices to block and hold time for new patients. She emphasizes the need for scheduling flexibility to accommodate prospective patients promptly, preventing them from seeking services elsewhere.Â
The conversation seamlessly transitions to a hypothetical scenario where Shawn expresses interest in working with Susan. Susan outlines the three-month coaching process, detailing how they dive into practice metrics, set goals, and use financial agreement tools to enhance patient communication. The primary objective is to achieve tangible and quick successes, with a focus on growing collections by 20 to 40%.Â
Shawn delves into Susan's personal journey, inquiring about any low seasons or doubts she experienced during her career shift. Susan candidly acknowledges the ups and downs, reflecting on moments of uncertainty. However, she expresses her love for the current work and the positive impact it has had. The conversation becomes a testament to Susan's resilience and commitment to her mission.Â
The interview concludes with Susan sharing her plans to expand her coaching team, emphasizing the importance of finding individuals who align with the culture and values of her practice. She directs potential clients or team members to visit her website, dentalcoaches.com, and provides contact information.Â
As a reflective note, Shawn poses a poignant question: If Susan could communicate one sentiment to her 18-year-old self, what would it be? Susan encourages her younger self to "go for it," underlining the significance of trusting instincts and moving forward without unnecessary worry.Â
Listeners are invited to follow the podcast for more insights into dentistry and innovation, with additional information available at innovationindentistry.com. The episode stands as a testament to Susan Leckowicz's transformative impact on dental practices and her commitment to helping professionals navigate challenges and achieve success.Â
Connect with Susan Leckowicz:
IG: @susanleckowicz
FB: @susan.leckowicz
Website: dentalcoaches.com
Email:Â susan@dentalcoaches.com