MGE Management Experts
MGE Management Experts
MGE: Management Experts is a practice management training organization for dentists, dental specialists and dental office staff headquartered in St. Petersburg, FL.
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5 Ways to Improve Customer Service

5 Ways to Improve Customer Service

4/26/2022 10:40:37 AM   |   Comments: 0   |   Views: 147

Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service and make your practice a place where patients want to stay and refer their friends and family to.

 

Topics:

:12 – Why customer service has become even more important over the last few years

6:47 – Understanding the patients’ needs and wants

10:37 – Having procedures in place

13:26 – Building a service-oriented team

16:24 – Managing with the right focus

 

Links:

Learn more about MGE – https://www.mgeonline.com

Forbes Article – https://www.forbes.com/sites/blakemorgan/2022/03/15/15-stats-about-post-covid-customer-service/?sh=a7f9e8d14fde

 

Listen to the full episode : 



5 Ways to Improve Customer Service



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