MGE Management Experts
MGE Management Experts
MGE: Management Experts is a practice management training organization for dentists, dental specialists and dental office staff headquartered in St. Petersburg, FL.
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With inflation and rising costs recently, being sharp with your finances is more crucial than ever. So in this week’s episode, Jeff discusses common financial mistakes dentists make that can be very costly in the long run—as well as some tips on how to tighten up your practice’s overhead.   Topics:...  Read More
4 Steps for Reducing Office Drama
We’ve all seen or experienced inter-office drama before. It’s tempting to just ignore it and hope it’ll “work itself out,” but letting it fester can destroy team morale and productivity. So in this episode, Jeff shares his tips for addressing office drama smoothly and quickly so the team can get...  Read More
Inflation is Soaring! What to Do About it In Your Practice
Inflation is the highest it’s been in a long time, and this is starting to have very real effects on the cost of doing business for dental practices. So in this episode, we look at the numbers and discuss what you can do to ensure you stay profitable and secure the future of your practice...  Read More
Is Your Payroll Too High?
Do you feel like your payroll is too high? Well, let’s get into the numbers and actually calculate it. It is typically the largest expense category in your overhead—especially in this era of high inflation and rising personnel costs—so keeping it under control is vital for profitability. In...  Read More
5 Ways to Improve Customer Service
Dentistry is ultimately a service business, and having great customer service will do more to make your practice stand out than having the most impressive hi-tech equipment or expensive marketing gimmick. So, in this episode, Jeff discusses five ways for your team to improve the quality of service...  Read More
How you design your schedule is one of the biggest factors in determining your success or failure with case acceptance. By simply making a few adjustments to the way you schedule, you could see your case acceptance rate skyrocket—and that’s exactly what Jeff covers in this week’s episode! Links:...  Read More
Listen to full episode :  What to Do When an Employee is Underperforming Do you have any team members that you know just aren’t cutting it? Anyone you’re thinking you may need to replace at some point? Well, inaction isn’t helping anything, so in this episode, Jeff discusses what you should do...  Read More
Is It Time to Raise Your Fees?
Is It Time to Raise Your Fees? Reviewing your fee schedule each year has always been a good idea, but this year it’s mandatory. With the rising costs of doing business and soaring inflation, you need to raise your fees in order to stay profitable. So, in this episode, Jeff covers the various...  Read More
Creating a Bonus Plan for Your Dental Practice
Creating a Bonus Plan for Your Dental Practice A bonus plan is a great way to motivate your team and reward them for their hard work, but if you structure it the wrong way, it can create problems. So in this episode, Jeff discusses some “do’s and don’ts” and example bonus plan systems to make...  Read More
The Two Big Mistakes That Most Dentists Make!
As the Qualifications Executive at MGE, I not only ensure that clients (and their team members) can apply what they’ve learned, I’m also responsible for troubleshooting lack of application and implementation. With that in mind, I wanted to share what I’ve found to be the two most common “mistakes”...  Read More
Hiring the Right Receptionist for Your Dental Practice
In an effort to stimulate practice growth, you may spend thousands on marketing (SEO, postcards, care-to-share programs, reactivation efforts, etc.).  And unfortunately, you may be doing this while overlooking the most important parts of your overall marketing effort… Your Receptionist. And while...  Read More
How Changing My Mindset in Case Presentations Helped Me Increase Treatment Acceptance!
This article comes from general dentist and MGE client, Dr. Ryan Detmer. Since becoming an MGE client in late 2017, Dr. Detmer  has been able to nearly double his monthly collections. Throughout this growth, he’s put an intense focus on patient care, communication and case acceptance for...  Read More
11 “Key Performance Indicators” for a Dental Practice
Key Performance Indicators (or “KPIs”) are a hot topic right now, and for a good reason! In a nutshell, KPIs would be the more important statistics you would keep to gauge the success and expansion potential for your dental practice. Tracking these gives you a complete picture of your practice...  Read More
Patient Reactivation: How to Successfully Get Overdue Patients Back on the Hygiene Schedule
One of the direct ways to increase productivity is by reactivating overdue or “inactive,” patients and getting them back into the practice via the hygiene schedule. I’ve always thought that the only thing better than a new patient was an existing one that hasn’t been into the practice for a while....  Read More
What is Your Hygiene Department’s Maximum Potential?
Did you know that your Hygiene Department alone should cover your entire practice’s overhead? Yup! It’s not only possible – it’s not hard to achieve. And a large part of this is getting your overdue and inactive patients to come back. In my previous two articles,  I went over how to look at your...  Read More
"I Only Want to Do What my Insurance Covers!"
Six months out of dental school, I discovered that at least 8 out of 10 patients had the same six objections on going ahead with their treatment plans:     “I’m only doing what the dental insurance covers.”     “I have no money.”     “File a predetermination of benefits for me.”     “I need to...  Read More
Are You Losing Patients? Why Your Dental Practice Isn't Growing!
Is your dental practice not growing as quickly as you think it should? If so, there’s a good chance this lack of growth has more to do with patient attrition and failures in your hygiene department than it does with your new patient marketing. As I mentioned in , I’ve lectured to and met with...  Read More
5 Ways to Make Your Dental Office Stand Out from Everyone Else!
If you’re sitting down at the end of the day wondering why you’re not getting more referrals…well, you need to read this post. Referrals don’t have to be hard to come by. In fact, you can steadily increase your new patient numbers every month – it just takes a little out-of-the-box thinking. If...  Read More
Should Dentists Focus on Active or Total Patient Count?
What’s the difference between active charts and total charts? And as a practice owner, which way should you be viewing it? As an executive at MGE I’m out lecturing to dentists just about every week.  For that matter, over the past 10 years I’ve lectured to and met with several thousand dentists....  Read More
Dental Fee Schedules: Is it Time to Raise Your Fees?
Should I raise my fees? We get this question often enough from new clients. Ideally you would raise fees a bit every year to keep up with inflation, which (depending on how you look at it) would be anywhere from the low 2% to 3% range. If you want to keep an eye on inflation, you can have a look...  Read More
7 Ways to Fill Openings in the Doctor’s Schedule
Last minute cancellations are never any fun, regardless of whether you get them on the hygiene or doctor’s schedule. That said, I always found last minute cancellations on the doctor’s schedule to be more problematic – especially with relation to making my production goal. Why? Well, as we know,...  Read More
Don’t Make These 3 Mistakes When Hiring Dental Staff
“I don’t get enough response from the ads I place…” “Most of the people that apply in my office aren’t a good fit – there just aren’t enough good staff prospects in my area!” Maybe you’ve had thoughts like this before.  If anything, I’ve heard this sentiment expressed by many of the hundreds of...  Read More
Comparing the Cost of 9 Dental Marketing Options
Want to see more new patients, but unsure of how to make it happen? Are you especially concerned about the potential expense involved with marketing? Let’s have a closer look at this. It’s easy to run your marketing based off of feel. “We started doing X type of marketing and I feel like we’re...  Read More
How Important is it to Have Your Dental Practice on Page 1 of Google?
When it comes to marketing your practice, how important is it to be “first” on Google? Is it much better than second? Or third? For that matter, what is the normal process or behavior patter when someone searches for a dentist online? And how can you use this to your advantage? Both of these...  Read More
A Simple Way to Improve Customer Service in Your Dental Practice
There are about 200,000 dentists in the United States. And, depending on where you practice, there may be hundreds if not thousands of dentists in your immediate area. With all of this competition, how can the average private practicing dentist make their office stand out?  For that matter, what...  Read More
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