How can I get there from here?
How can you help your patients fall in love with your business?
How can you really manage your people/staff?
How can your practice/life/family/you be more fun?
How can you find peace?
Believe it or not, the answers to each of these questions are very similar. Perhaps the same.
The answer is - Ta Da……….. Drum Roll……….. Waiting……….
...Systematize Your Practice!
Creating and defining a repeatable system allows your people - AND YOU - to spend your time and attention on getting the jobs done faster and smoother, while having more fun.
Structure is freedom. Freedom to do the necessary, redundant tasks while enjoying the people around you more. While getting the job done faster without as much frustration and challenge, and having more time for you, for your family, for your friends, for your fun. While focusing on your creativity - in or out of your practice.
The systematized structure communicates your vision of how you want things done. Your people have something to work with - direction, goals, habits, and constant improvement.
The system provides predictability to your patients, parents and staff. People like to know what to expect. People like certainty.
And when you encourage your folks to look for innovative ways to improve the system, it will indeed even get better. Way better. Nothing improves systems like people and their ideas as they perform the system tasks and realize how it could work better.
Looking for ways to improve on current systems should be encouraged - BUT - that doesn’t mean people go off willy-nilly and do it differently. It means your system has a line of communication to the person who will set up the innovation and quantification of it - the measure of it - to see what works and what doesn’t.
Back to your questions:
How can you help your patients fall in love with your business?
The system. The system gives your patients certainty and the meeting of their expectations each and every time. The system gives you and the staff more time to enjoy the patients and parents, and have fun with them. The system allows you to focus on love, not on fear (of business, of people being unhappy, of whether or not you can ‘do it’). The system allows you to fall in love with the patients and parents. Truly.
“There are two basic motivating forces: fear and love. When we are afraid, we pull back from life. When we are in love, we open to all that life has to offer with passion, excitement, and acceptance. We need to learn to love ourselves first, in all our glory and our imperfections. If we cannot love ourselves, we cannot fully open to our ability to love others or our potential to create. Evolution and all hopes for a better world rest in the fearlessness and open-hearted vision of people who embrace life.” ~ John Lennon
The system allows your true expertise to meet deep compassion and share it.
How can you really manage your people/staff?
The system. Managing people is impossible.
“Managing the system is possible and necessary to success.” ~ Michael E. Gerber
Picture this -- what if everyone on your team were focused every day on following/using the system you have created, and even making it better, instead of hanging out, playing it by ear (whatever that means), winging it, scratching their heads about what to do — or worse, coming to ask YOU?
How would that feel? How much would you like your system then?
How can your practice/life/family/you be more fun?
How can you find peace?
You can find peace in your systems. You can find time in your system, because things don’t take as long. Things go smoother. There are less questions, problems, challenges. You can remain calm and working, enjoying it more.
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You can quit working through lunch. You can quit leaving two hours after the rest of the staff. You can have recharge time for yourself. Your life can be YOUR life.
It’s time.
Want help?
Contact me for information as to where to start: drchrisbaker@ymail.com
www.loveandorthodontics.com
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