The Dalai Lama once said that ‘simplicity is extremely important for happiness,’ and given our increasingly busy lives, we want and need that more than ever. Over time, myriad inventions have made our lives simpler, from the humble wheel to our interconnected computers, tablets and cellphones.
And the pursuit of a simpler and therefore happier life continues—for example, on the horizon is the ‘digital wallet’, potentially reducing queuing times. Now that would make things simpler and people happier!
To help in the increasingly challenging and fast-paced world of dentistry, Patient Plan Direct offers a low-cost, simple, flexible and practice-branded solution to running patient payment plans. Simply by not paying your plan provider for frills you don’t need, your practice life can be transformed.
Speaking about this approach to dental plans, Simon Reynolds, commercial director at Patient Plan Direct, commented: ‘Our solution to helping practices to run a successful payment plan is simple yet highly effective, incorporating the support, training and tools a practice needs.
‘Do you really need cocktails at flashy exhibition stands, golf days or trips abroad from your plan provider? We think that the world has enough challenges for us to worry about, without overcomplicating anything else,’ Reynolds said. ‘That’s why we’ve ensured our patient plans service is simple and easy, whilst providing the best value.
‘What’s more, each of our regional business development managers has more than 10?years of experience in practice, so you can rest assured that you’ll be in safe hands when it comes to us helping you reach your plan objectives.’
Meanwhile, if you’re worried that switching from your current provider to Patient Plan Direct would be a complicated process, think again: Patient Plan Direct is leading the way in using the new bulk-change process for practices that wish to switch plan administration from one provider to another.
This process allows for direct debits to be transferred automatically ‘in the background’ from one provider to another, without patients having to sign a new direct debit instruction, making life simpler and more convenient for everyone involved (see boxed text for further details).
Offering real-world insight into the process, the team at DB Dental had this to say: ‘We have made significant savings by switching to Patient Plan Direct—a process that was simple and successful. The level of service, support and advice has been outstanding.’
To find out how you can simplify your working life to the benefit of your team and your patients, visit patientplandirect.co.uk/simpleswitch.
About the Bulk-Change Process
The new bulk-change process offers practices a simpler and automated way to switch plan providers, and Patient Plan Direct is proud to be the first plan provider to obtain accreditation under the new rules.
Before now, switching plan providers usually meant writing to patients to ask them to complete a new Direct Debit instruction. However, thanks to the new rules introduced by the organisation that manages the Direct Debit scheme (Bacs) and the Payment Systems Regulator (PSR), plan providers will have to use the bulk-change process if a practice wishes to switch plan provider.
The bulk-change process allows for plan patients’ Direct Debits to be transferred automatically from one provider to another, making life simpler and more convenient for everyone involved:
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A deed is signed by the practice’s existing and new plan providers, agreeing to switch patients’ Direct Debits via the bulk-change process
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Patients are informed of the changes in advance of the switch taking place, but are not required to sign a new Direct Debit instruction.
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Direct Debits are switched between providers ‘in the background’ at an agreed point in time, without any interruption to payment collections.
The changes have been driven by the PSR; its objectives include the promotion of fair competition amongst organisations processing payments.
Simon Reynolds, commercial director at Patient Plan Direct, explains: ‘It’s important to understand that the bulk-change process has always been available as a facility under the Direct Debit scheme. However, before now, other major plan providers in the market have not agreed to use the bulk-change process as a transfer method.
‘Under Bacs new rules, they will now have to do so, creating a competitively fair market and affording practices the freedom of choice when it comes to deciding which provider to work with, without being put off by a previously cumbersome switching process.
Reynolds continues: ‘We are currently working closely with the PSR and Bacs to ensure that all other dental plan providers are identified as organisations falling under these new rules, therefore undertaking the required accreditation process as quickly as possible.
‘Naturally, as a plan provider offering significantly lower administration fees versus other plan providers, Patient Plan Direct has already generated significant interest from practices interested in switching from their current provider via the bulk-change process to cut costs significantly via this simple process’.