
by Scott Helter
Important things are going on at Google's headquarters
on Amphitheater Parkway in Mountain View,
California, and it involves the fate of your dental
practice. This time on stage for performance is a secret operation
that involves robots that plan to change the face of the dental
marketing industry as we know it today. This isn't a story about
spaceships or aliens landing just yet, but hold on to your seat for
this one. What we are about to announce will likely be the most
vital topic you have ever read concerning the survival of your
practice in this mobile Web time continuum.
Behind the curtain, Google has released Google-Bot Mobile.
It is scanning dental practice's Web sites searching aggressively
for quality mobile content. We'll define what's quality and
what's not later, for now, let's talk about the "bot" which is
defined as a software application or program that runs automated
tasks through the Internet. Generally speaking, bots perform
tasks that are complicated or simple and structurally
repetitive, at a much higher rate than would be possible for a
human alone. It's a new robot search engine program that is now
scanning Web sites every two weeks to see if they have high caliber
mobile solutions associated with them. If this content is
located, then it reports back to Google's indexing engine that is
now partitioned just for mobile users that are browsing and
delivering their results independently and uniquely from normal
Web site results.
The Problem
The problem is that the majority of all dental Web sites don't
have this solution and coupling that with the fact that Google's
ranking is now different from the standard desktop Web results,
there should be an alarm going off in your head as you read these
words. Google's goal, as we all know, is to try to deliver the most
appropriate content for the user's who are browsing, and with
there being five mobiles for every one computer (and growing),
the majority of searches are now coming from mobile users. This
means that dentists who are spending excessive amounts of
money on SEO for their Web sites, spending thousands of dollars
to keep up with their competitors only to "raise the bar" to
get unreliable results, now have a new weapon to launch in their
local town. Some dentists have even been seen defecting back to
Yellow Pages' last attempt to survive on their slowly fading landscape
of the Internet by cloning/mirroring sites only to potentially
damage Web ranking results by being blacklisted by Google
for the "cloning or mirroring."
The Mobile Market
This is now a huge opportunity for dentists to jump on the
bandwagon early and to get mobile with Google. If you remember
the day (years ago, of course) when dentists were trying to
figure out how their competitor down the street was building
patients at an unfathomable rate, and they found out that he
had this thing called a "Web site," they all soon got one and the
race was on. However in the mobile community, the numbers
are more than five times that and growing exponentially!
In addition Google is all about history, meaning the longer
you have been reliable to them and allowed them to deliver your
results to users, this gives you extra weight above newer competitors
who will soon come on board to realize the power of mobile
six to 12 months from now. What this means is that a dentist
who gets a quality mobile solution for his Web site prior to his
competing practices, is going to have an amazing advantage and
create a ranking curve for slow adopters.
Patients now search on their mobile all the time. During the
day corporate workers are now being outsmarted by their network
admins who block all access to the Internet in an attempt
to make the workday more efficient by restricting Google
browsing, Facebook, Twitter, etc. However, now with our handy
mobile weapons and 3G/4G networks, the solution is in the
palm of their hands to bypass big brother and network restrictions.
Not to mention, they can use the Internet anywhere. Stay
at home moms and dads out to lunch, at Starbucks, waiting in
the school lot for kids to get off school, on the way to soccer or
football practice are all using their phones to surf the Web.
Web sites are Slowly Becoming Obsolete
Each day Web sites are becoming more and more obsolete due
to the high usage of mobiles. Dentists should all look to see how
their Web site appears on a mobile phone; they might be surprised
and severely disappointed with not only the aesthetics, slow load
times and puzzling navigation, but the fact that Google's mobile
engine passed them by with no good grades for search results.
The Solution
Quality mobile content refers to solutions that go beyond old
technologies of the past such as basic mobile plug-ins and standard
mobile Web sites since these are essentially just compacted
versions of their Web site with stripped down images and text
that are stuffed into a small area of real estate in an attempt to fit
our mobile device's screen size. These are not solutions since they
are only pulling or copying content from your Web site to a
smaller page. You'll find some companies starting to offer this
service and although it might seem new or affordable (they run
about $500 on average), it's already outdated in most cases. Keep in mind that a small paragraph or even a few sentences from
your Web site looks much longer on a small screen. You don't
want to make viewers scroll for too long.
Mobile Web sites are like dinosaurs that are now long
extinct and there's a new breed of solutions available in the
tool belt of dentists called a mobile app. Getting a mobile Web
site versus a mobile app would be the difference between having
an amalgam filling versus a composite filling. Mobile apps
have features such as scheduling, ability to add custom icons
to the home screen of your phone, smile galleries and testimonials
all which support the phone's orientation.
A mobile app runs in the cloud or from the Web and is independently
built from your Web site, but conveniently integrates
without requiring you to modify your Web site. It is not something
that Web site designers are generally capable of creating, as
it requires a separate set of skills. So beware if you are offered
something from your Web site designer or hosting company, it's
most likely a mobile Web site and not a mobile app. Mobile app
development requires an expert very well-versed in app technology
and the investment is a bit more (normally about $1,900-
$2,900). One patient alone will pay for it and then some.
A dental mobile app delivers a similar high quality look,
feel, navigation, speed and interactivity of an native application
without the need to download. A mobile app is an
advanced programming platform that eliminates specific
phone dependencies so that the patients or "soon to be"
patients browsing from their mobiles don't have to have a certain
type of phone. Be sure that you work with professionals
only and spend the extra money.
A dental mobile app can be developed to work on any
mobile phone (Droid, iPhone, LG, Nokia, HTC, Motorola,
even the iPad just to name a few) and can be programmed to
automatically appear when a dental practice's Web site is visited
on a mobile. It integrates with every dental practice's Web
site and does not require any modifications to the site either.
Even better, it's not cloned or mirrored content, but a custom-created
solution that is specifically designed to solve the
mobile content solution and to ecstatically communicate to
Google's new "bot" that this practice has stepped in bounds
and is ready to be beamed up to the top of ranking results. It's
worth your practice's weight in gold to investigate this if you
plan on competing on the Web going forward.
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