What if I told you, you don’t have a new patient problem, you have a team communication problem?
Many dentists bemoan, "I need more new patients," but a quick review of their reports often reveal a healthy flow of new patients. An even closer assessment reveals low case acceptance rates.
Attracting new patients is only half of the battle. Your team’s ability to communicate effectively plays a crucial role in converting these leads into loyal, satisfied patients.
Effective communication among your team members is vital in helping patients understand the importance of the dental treatment recommended to them. This means that every member of your team MUST be on the same page, from the initial phone call to the end of the patient’s visit.
To improve your team’s communication skills, consider implementing regular team training sessions. Use these sessions to review how to effectively communicate treatment plans.
Focusing on your team’s communication skills can significantly improve your case acceptance rates. So, don’t solely rely on acquiring new patients. Invest in your team’s communication skills to create loyal, satisfied patients who will continue to return to your practice for years to come.
If you would like to get your practice on the good foot to proper team communication and systems, schedule your complimentary practice breakthrough session here!
To Your Success!
Evelyn T. Samuel, D.M.D.