"I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years."
Here are are a few suggestions to help when processing refunds:
Secure your merchant terminal so employees cannot issue a refund to a credit or debit card without authorization. (note: this will not affect same day refunds to the same card.)
If your patient paid by credit card, then refund to their credit card.
You should only refund when the patient is in the practice and they present their card in person.
Check your merchant service statements each month to look for unknown charge-backs and refunds. If things do not add up, examine further to find out why.
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