Dental FraudBusters!
Dental FraudBusters!
"I am on a mission to help dentists better understand, prevent and confront issues related to fraud, embezzlement and employee dishonesty in their practice"
Blog By:
Bill Hiltz
Bill Hiltz

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Fraudulent Amazon Orders
Please be sure to reconcile your Amazon orders each month.   Read More
Chance are....
Now is not the time for employee dishonesty.
Now is not the time for employee dishonesty.  Here are some few links that can help practice owners:     Make sure you have adequate crime and cyber insurance. Talk to your insurance broker. Be sure to ask about YOUR responsibilities regarding coverage. (i.e.: keep an alarm system, have virus...  Read More
Hiltz's Axium
A Typical Case of Dental Embezzlement
Having trouble viewing this image; click here to view full size.   Read More
Across the nation, dental offices are closing in droves.
Almost overnight, dentists have seen their incomes drop to zero with no end in sight.  The coronavirus has forced many dentists to close their doors, cancel patient treatments, and send employees home. So, it is not surprising that embezzlement is not a concern for many practice owners at this...  Read More
Russian Interference? My first Robocall of the tax season came in, and it was shockingly good.
It’s getting close to tax-time and I recently answered a call from a 1-800 number.  It was a robocaller. A recorded voice (in well spoken English) identified themselves as a high ranking government official. The “official” warned me that the tax department just issued a warrant and the sheriff...  Read More
DILEMMA – I can’t report her to police.
Posted on December 29, 2019 by    I received a call on Christmas Eve. The caller was not a dentist, and come to think of it, he never told me what he did for a living. Still, based our conversation I could sense he was perhaps close to retirement age, well-off and and educated.   I’ll...  Read More
Dental FraudBuster 003 • What reports to ask for and keep off-site.
FraudBuster! Frequency: Do every working day Each working day obtain copies of the reports described below. These reports can be printed on paper or as a PDF file. I strongly recommend that you examine each report to look for errors, omissions or things that do not make sense. At a minimum,...  Read More
Fifty Shades of What?!
"Fifty Shades of Fraud" or "Fifty Shades of Error? All dentists lose money to one or the other. Does it matter if you lose $100 to fraud, or $100 to an error or omission? No, because the burn is, you're still out 100 dollars. When unnecessary mistakes are made repeatedly, and on a daily...  Read More
Which of these fraud (embezzlement) scenarios is worse?
Would you choose Ma Barker or Robin Hood? Which of these fraud scenarios is worse?  If you had to, which one would you choose?  #1: A patient pays $100. Your employee steals the $100 and records a write-off of $100 on the patient's ledger #2: A patient was expected to pay $500, and pays $400....  Read More
47 year old female dentist sentenced to 30 months in jail for healthcare fraud.
47 year old female dentist sentenced to 30 months in jail for healthcare fraud. The dentist in this case did three things that landed her in prison.  She:     1- fraudulently billed insurers for services never rendered     2- billed insurers for services rendered using inappropriate billing codes...  Read More
How to steal from a dentist
This post discusses some of the schemes used by employees to steal from a dental practice. These methods are not specific to dentistry, nor do they require cunning skill and intellect to perform. I have been uncovering these schemes repeatedly in countless practices since 2004, so I feel it is...  Read More
It's Friday - a good day to check your alarm logs!
It's Friday - a good day to check your alarm logs! Many offices give a key and alarm code to employees so they can open and close the office.   Contact your alarm company and ask them to send you the "alarm logs"   Most systems record 90 to 180 days of history.  The alarm logs will show if an...  Read More
Dental embezzlement confessions are never what they seem
3X to 5X No, I am not talking about loupes. It's something else. I have confronted and fired a surprising number of dishonest employees; both in person or by video. Most employees immediately and vigorously deny the allegations - then leave in a hurry. A few have made verbal threats at the dentist...  Read More
Patient and Insurance Refunds - Are you doing it right?
"I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years." Bill Hiltz Here are are a few suggestions to help when processing refunds:   Secure your merchant terminal so employees cannot issue a refund to a credit or debit card...  Read More
#16 • Fraud Prevention and your Practice Management Software
"Welcome, I hope that the tips and advice provided here are a benefit to you and your practice. If you have questions, do not hesitate to contact me for assistance" - Bill Hiltz   This post outlines a few of the things that you should do to protect your practice. Let’s start with the basics. First,...  Read More
Laughing gas thief targets dental office in South San Francisco
Surveillance video shows the thief in action as he breaks into the building's storage room and unscrews the nitrous oxide tanks. Do you really need more reasons to have security cameras in your practice?   I strongly recommend you install cameras, just sure to follow the law and any applicable...  Read More
Open a can today.
Open a can today.   Read More
NEVER give employees authorization to use your company or personal credit cards
Half a million dollars, 5 years in prison. She used the doc's credit cards to pay for her son’s pre-school tuition which she deducted on her 2016 tax return. b*tch! The lesson here is NEVER give employees authorization to use your company or personal credit cards.  If you must, then put controls...  Read More
“I’ll just let her go. What could possibly go wrong?”
“I’ll just let her go” These are the first words that many dentists think when confronted with employee dishonesty. They rationalize that the best solution to their dishonesty problem is to terminate the person’s employment and “move on”. No rational person enjoys confrontation Confrontation is...  Read More
Understanding Dental Embezzlement Red Flags
This is #10 in our series of #TIPS intended to help you manage fraud, embezzlement, waste, abuse; and help keep your practice safe. This post discusses some of the red-flags of employee dishonesty and how to interpret and evaluate them. Let’s start with a summary of the key points:     A...  Read More
Dental Embezzlement Red Flag Assesssment
For Dentists and Practice Owners  I am really happy to announce our  Many of the embezzlement red-flags are common across to all businesses, others are specific to dentistry.  This assessment has both.  Learn more:    Key Points:                         I keep updating this tool, so check...  Read More
#TIPS to help you manage fraud, embezzlement, waste and abuse in your dental practice.
#TIPS intended to help you manage fraud, embezzlement, waste, abuse; and help keep your practice safe.  Visit online:   Read More
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