Cambridge Dental Consultants
Cambridge Dental Consultants
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Blog By:
Kevin Tighe
Kevin Tighe

Collections - Past Due Dental Accounts

Collections - Past Due Dental Accounts

6/2/2014 7:06:43 AM   |   Comments: 0   |   Views: 2580

The sequence of steps used to follow up on past due accounts are as follows:


1. Statement

2. Patient Call

3. 2nd Statement with note or letter

4. Patient Call

5. Past Due Letter

6. Patient Call

7. Last Notice – Demand Payment Letter (If no response after last notice, send memo to the doctor for review)

8. Collections/Legal Action


Allow two weeks between actions. For instance if you send a statement to a patient give them two weeks to respond. If they haven’t called or sent a payment after two weeks then they should be called.


Whenever you talk or write to a patient find out all you can about that person from the prior contact note.  For instance, if the treatment chart has a notation in it saying the patient just had a baby, start the letter or conversation by saying:


"Hi, Janet!  Congratulations on your new baby!  That's great!  Did you have a boy or a girl?" 


Then gently go into the reason you are writing or calling.  It is always more effective to start a conversation or letter in such fashion.  This way, the patient gets the feeling that they are not just a dollar sign to you and that you really do care about them.  The patient will also be much more apt to pay you than if you just said, "You owe $100.00.  Payment is past due!”


If you need to send a patient to collections consider using a local attorney or Trans World Systems.

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