Continuing Education: Increasing Your Patient Acceptance Rates by Dr. Shalin Patel

Course description
This course details different practice management approaches to ensure a better patient experience. It explores ways to attract, convert and retain new patients for better long-term growth of the practice.

Abstract
There are several challenges dentists must overcome to ensure a successful patient experience. To be successful, dentists must be able to manage both the clinical and nonclinical aspects of the practice by creating systems before, during and after the dental visit.
Before a patient sets foot in the office, the online reputation, call conversion and tracking of referrals are important to ensure new patients continue to come to the practice. Once those are achieved, it's also important to develop clinical systems to ensure patients have the opportunity for same-day dentistry. Finally, we review specific ways to ensure retention and recall after patients leave.

Learning Objectives
After reading this article, participants should be able to:

• Reasons and suggestions on how to manage your online reputation.
• How to monitor and create a system to turn a new patient phone call into an appointment.
• How to properly track referrals to ensure marketing dollars are spent appropriately.
• The importance of having a daily morning huddle.
• How to schedule effectively to maximize your schedule and allow opportunities for same-day dentistry.
• Methods and systems that will ensure consistent patient retention and recall in the office.

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Choose from hundreds more CE courses online
Right now, Dentaltown offers more than 400 continuing education courses online, including 54 in the practice management category. To start earning your credits, go to dentaltown.com/ce.