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Searching: insurance denials
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Message Board
Views: 103 | Replies: 5
premier to PPO takes place. Is there a way to generate a report in Eaglesoft to show production and collections by insurance careers? If not, what's the best way to figure this out. Back of the napkin, I am thinking I would just multiply the sum of the 1099s by 1.5 to get a rough estimate
May 27, 2021
EagleSoft
Message Board
Views: 278 | Replies: 2
I was lone wolfing it at work after hours today and had a question for Eaglesoft live. The question was in regards to something unrelated to the issue that came up ( I was trying to generate a certain report) but to make a long story short this rep was telling me that we posted an insurance write
March 28, 2023
EagleSoft
Message Board
Views: 121 | Replies: 4
Reports within Eaglesoft. Search for the report named Managed Care Encounter Report by Insurance Company. After running the report you can find the subtotals for both Delta PPO and Delta Premier (Total Office Visits Numbers). You'll then reference your Overall Total Office Visit Number and then you
June 01, 2016
EagleSoft
Message Board
Views: 38 | Replies: 2
I'm not even sure the correct way to word this question, but we are changing the umbrella/TPA networks we are working with, so that the individual insurance companies will be changing which fee schedule they pay through. I can (somewhat) easily change which fee schedule is selected for each
July 22, 2025
EagleSoft
Message Board
Views: 83 | Replies: 2
One of our patients has two insurance Delta (prim ins) and Cigna (sec ins) and would like to submit her cleaning appts in this order: -1st to prim ins, -2nd to sec ins, -3rd to prim ins and -4th to sec ins to be cover her cleaning appts by both insurances. Is it OK to submit claim to sec ins
January 06, 2014
EagleSoft
Message Board
Views: 120 | Replies: 5
Does such a report exist in Eaglesoft - directly, or indirectly ? Patient by insurance company will get you how many patients are under a specific plan. There are going to be multiple Delta's in the system, so just add them all up. I would probably run the report with setting the last visit
November 27, 2023
EagleSoft
Message Board
Views: 88 | Replies: 6
(as a result of the fiasco with Patterson/Heathcare Management).....ANYWAY. You need to sit down with your billing coordinator and contact the specific insurance carriers that you're having issues with. We continue to struggle with HMA, but most other carriers have no issues with Vynne. Another one
June 26, 2025
EagleSoft
Message Board
Views: 19 | Replies: 0
, via an internal report. In Open Dental this is called Procedures Not Billed Report. In Dentrix it's called Procedures Not Attached to Insurance Claims Report. I have looked all over, but have not been able to locate such a report for Eagle Soft. This seems like something that should be standard as other major Practice Management Programs have this. Please let me know if you have any info.
January 28, 2019
EagleSoft
Message Board
Views: 66 | Replies: 3
insurances and you won't have this problem anymore... To be booked out to not get new patients in quickly you must be doing 2.5+ million in collections or have a major scheduling issue that needs to be fixed asap. I get NP in same week (or even day if they request) and I'm not booked out at all
November 07, 2025
EagleSoft
Message Board
Views: 282 | Replies: 23
be specific to us. One of the insurance companies that we work with often will have some sort of 'rejection' that wasn't a problem with our previous claims service. It's not perfect and maybe I'm overlooking the drawbacks, but still overall happy with it. how does it do with scan x (phosphor plates) I
September 17, 2025
EagleSoft
Message Board
Views: 403 | Replies: 14
We have had a nagging issue that no one seems to have an answer for. ES17 Scenario: A new patient calls and makes his first appointment for exam and prophy , xrays etc. This appointment is placed on the scheduler but no insurance information is entered into data at that time on the phone
October 12, 2015
EagleSoft
Message Board
Views: 268 | Replies: 4
I don't even know where to start - so sorry if this rambles. I am trying to figure out how to get Accounts Receivable information out of Eaglesoft reports that is actually helpful. Specifically, I would like to be able to get: Accounts Receivable by Outstanding Insurance Claims - meaning
January 22, 2015
EagleSoft
Message Board
Views: 102 | Replies: 5
them an MO #19 is $200, insurance covers $100, and out of pocket is $100, then I switch to an MOD #19, and now the breakdown is $250/125/125, they owe $25 more at checkout. In the past, I have manually entered the price into Eaglesoft to keep it the same. So #19 MO is $200, I switch to MOD #19
January 25, 2022
EagleSoft
Message Board
Views: 97 | Replies: 2
Townies, I am checking a practice tomorrow for possible chart purchase. Owner has EagleSoft and he seems to not be very familiar with it, we use Dentrix and I dont know much about EagleSoft. I need to print reports showing number of patients per insurance carrier (ex BC/BS 250 patients etc) Any
December 30, 2019
EagleSoft
Message Board
Views: 246 | Replies: 12
Ever since I bought my office, we have had trouble accurately estimating what an insurance will pay and thus what a patient's responsibility will be. Obviously this has resulted in a huge amount of write-offs, credit balances and patient refunds, and an inordinate amount of time backtracking
March 18, 2017
EagleSoft
Message Board
Views: 97 | Replies: 9
So, I'd like to run a report which shows the source of collections - broken down by private pay and insurance (to see what % of our collections come from each). I'd then like to further breakdown to see how the insurance $'s are by company - to basically see how much we rely on our plans w/Cigna
January 20, 2017
EagleSoft
Message Board
Views: 335 | Replies: 14
Can ES really not run a basic report to show how much was collected total (Pt out of pocket + insurance reimbursement) for an insurance plan? How are you supposed to evaluate the profitability of an insurance plan? Does anyone have a way to do this besides just getting the YTD collections from
February 11, 2017
EagleSoft
Message Board
Views: 244 | Replies: 6
I am offering as discount plan for those without insurance. For $299 a year, the patients get two cleanings, two exams, and x-rays for free. The also get 10% to 20% off on other treatment. I spoke with the Eaglesoft rep who tried to come up with a way to make it show in the electronic chart
January 23, 2015
EagleSoft
Message Board
Views: 134 | Replies: 4
is going to show actual collections that were received for the day (although treatment was done on a previous day). So what I need is a report that will show either a day or weeks worth of production, but at the amount that we will collect (or both that amount and the amount before insurance discounts
February 21, 2017
EagleSoft
Message Board
Views: 379 | Replies: 12
like to just see how it looks from a customer point of view. So it looks like Nexhealth has what I was asking about. You can request a CC to make an online appointment and it even has the patient put in their insurance card and ID number. They gave me links to some dental offices that utilize
January 08, 2026
EagleSoft
Message Board
Views: 183 | Replies: 4
insurance? There has to be a way, other than manually tabulating this.Sorry for the delayed response, I just came across this posting. You can pull a Managed Care Analysis report that will give you a breakdown for specific time frames (you pick them) by insurance company. Go to Reports
May 12, 2015
EagleSoft
Message Board
Views: 48 | Replies: 1
on Insurance: Doctor Standard Fee: Master Fee Schedule This person is A: Provider of Services (not Staff) This way Hygiene will be seen as a producer but the Insurance claims will be under the Doctor's information. If the person is a Doctor...mark Doctor....then Collections: Self Provider on Insurance: Self Standard Fee: Master Fee Schedule This person is A: Provider of Services Hope this helps. MK
October 11, 2017
EagleSoft
Message Board
Views: 125 | Replies: 8
I was wondering if anyone has had any luck uploading fee schedules into Eaglesoft rather than typing all of the codes and fees manually into the software. I have PDF files of the fee schedules from multiple insurance companies. Some are scanned into the computer from a print out, so formatting
April 14, 2020
EagleSoft
Message Board
Views: 66 | Replies: 5
About three months ago, we starting noticing that our insurance claims were not being processed in a timely manner. We talked to Eaglesoft and the said the claims were processed but there was no evidence of any claims on the insurnace websites. By chance, yesterday, someone from Eaglesoft called
February 18, 2020
EagleSoft
Message Board
Views: 436 | Replies: 8
72 open claims from insurance companies that usually process claims in a somewhat timely manner. My first decision was to manually resubmit the claims, some via fax, to prevent stagnation of cash flow as I am already 30 days in the hole. I have not experienced this many unprocessed claims before
November 05, 2014
EagleSoft
Message Board
Views: 1043 | Replies: 20
is squarely behind it and it not advisable to wait until 2014 to start the process. My guess is that the insurance companies will stop accepting film and paper claims long before the government mandates it, and since it takes a good 12-18 months to go paperless, I would start the process now. At the very
January 27, 2014
EagleSoft
Message Board
Views: 205 | Replies: 3
This seems so simple, but moving to digital charts has been frustrating so far. I would like a few simple things that were so easy with my paper charts: Age, I'd like to know how old the pt is (pedo pts) Insurance, are they insurance, cash or medicaid (they could just change to background
April 15, 2015
EagleSoft
Message Board
Views: 436 | Replies: 13
Exam. You get the same info better utilizing the Clinical Chart and custom drawings for conditions ...and we thank you for your reporting tool!!!! I don't hear that often. Interesting... A couple of reasons: 1. you can get the same thing online depending on the insurance provider. the big one
June 09, 2018
EagleSoft
Message Board
Views: 148 | Replies: 0
Any Eaglesoft experts out there? I pay my hygienists a percentage of production. Begin a slave to two insurance companies that lower my fee, I realize I should pay them on a percentage of adjusted production. It's easy to get a report for production...but how to get a report for adjusted
December 18, 2014
EagleSoft
Message Board
Views: 928 | Replies: 10
the office will be paid by insurance. to my understanding, if we use fee schedules this will be fixed, but we are currently only using coverage books for managing the insurance pricing. is there any way to track with a daily report how much a dentist is producing at the office's actual expected compensation
January 23, 2019
EagleSoft
Message Board
Views: 344 | Replies: 7
Just purchased Eaglesoft - converting from SoftDent. Currently we gather benefit information for patients by a combination of logging into the insurance website and calling. Does the eligibility feature in Eaglesoft gather most everything you need to determine benefits for patients? Can it replace
May 04, 2014
EagleSoft
Message Board
Views: 110 | Replies: 2
this problem. We became aware of this issue when some claims werent being paid on time. After contacting the insurance co and some patients about balances, they admitted the insurance co paid them directly the pts thinking it was theirs to keep or an overpayment... We are still trying to collect
February 21, 2017
EagleSoft
Message Board
Views: 163 | Replies: 9
statements to patients with outstanding insurance claims? Thanks in advance! Candra Does every patient have a single ledger account or are all family members on one account? Meaning when you open Eaglesoft and then go to Accounts, do you see just one persons activity?See my thoughts above. I've posted
December 21, 2017
EagleSoft
Message Board
Views: 133 | Replies: 4
tools. I wrote my own tool to do that but at this time it only handles fee schedules, not coverage books and it wasn't designed for commercial use (but it can be modified). I need it for both by the way for as many as possible. As of now i accept all the insurances. so more the merrier including fee
February 10, 2020
EagleSoft
Message Board
Views: 56 | Replies: 1
information would be appreciated. Thanks! When you delete a claim and procedure ES will ask you if you want to adjust the deductible and insurance remaining.... check these responses very closely... answering yes, could cause a problem.... I tend toward doing it manually.... as the software does
March 10, 2016
EagleSoft
Message Board
Views: 294 | Replies: 4
by provider and viewable by date range would be nice to assess hygiene productivity. Insurance analysis for out of network, not just PPO fee schedules would be nice to look at. RyanAudit...Production by patients without insurance - how much revenue have my cash patients accounted for? Production
January 17, 2015
EagleSoft
Message Board
Views: 124 | Replies: 4
first post and welcome to Dentaltown! Henry Scheins E services are not working presently due to the cyber attack of Change Health. We cant electronically verify. Insurances at present. They did switch clearing houses to get our claims submitted. Aside from us, this is a huge deal in the medical and pharmacy world.
February 24, 2024
EagleSoft
Message Board
Views: 45 | Replies: 0
Whenever an insurance payment comes in. After the payment is applied the write-off amount is showing up under patient credits/adjustments. How to I correct...
August 12, 2016
EagleSoft
Message Board
Views: 247 | Replies: 7
have all the good data about the patient, their recall, birthday, insurance, account info, messages and family members recall status right in front of you with a glance. They are great for communication between everyone.With proper set-up and proper training your OnSchedule view could virtually
May 10, 2015
EagleSoft
Message Board
Views: 391 | Replies: 17
supplemental insurance filing and care credit integration. Not worth the hassle of updating... Usually a software update (especially a larger one like 17 to 19 or 17 to 18 causes more issues than it helps). UNLESS there is a feature that you NEED in the updated software; if it ain't broken don't fix
July 17, 2017
EagleSoft
Message Board
Views: 141 | Replies: 13
deposit info since we also take online payments. Good info - THANKS Having direct deposit of multiple insurance checks sounds like a big bookkeeping hassle. Give me paper checks please! Initially, I thought that as well - but there must be some streamlined process (sort of like auto-reconcile
July 13, 2023
EagleSoft
Message Board
Views: 27 | Replies: 1
Do to the current situation my only front desk is gone and when the office is open again I will be doing walkouts on eaglesoft and submitting Claims through Rennaisance plus entering insurance payments. I know how to enter regular cash or credit card payments. Would anyone be able to walk me
March 24, 2020
EagleSoft
Message Board
Views: 143 | Replies: 4
the newer 2019 version. So far only one small insurance company throws a fit about it but most don't care. Not enough to make me want to upgrade. If Adobe/Smart doc crashes I would uninstall adobe and reinstall (an no do not install the older version that Patterson wants you to install). It has been stable without crashing.
June 17, 2024
EagleSoft
Message Board
Views: 759 | Replies: 14
data for the various insurance coverage %'s for procedures to be entered in to allow co-pay estimates?I know that Dentrix allows the ins.coverage data from different plans to be entered in.Thanks, Dave Yes....Thanks.How do I open that...Under the heading Lists, click the tab titled Coverage Books
June 19, 2015
EagleSoft
Message Board
Views: 96 | Replies: 8
-- Production Reconciliation you will get a side by side look at production verses adjustments for that provider. Probably a good place to start if you are questioning the validity of these numbers. the 50% write off would make sense if in general you take PPO's and your write off/discounted fee schedule is about 50% off your UCR fee. Try to look at the whole office and see what the insurance discount is to compare
June 19, 2024
EagleSoft
Message Board
Views: 196 | Replies: 7
is displayed for each. This system is based on the following assumptions: 1) You assign correct services to procedures at walkout. If you don't assign the providers accurately to the services performed did you simply won't be get this kind of data 2) You properly distribute payments from insurances
September 15, 2016
EagleSoft
Message Board
Views: 137 | Replies: 4
for the second database. All that is kept from the second database is the Patient Demographic Information and a Balance forward on each account. Such things as the Employer List, the Insurance Company list, Patient Service History and Patient Account History are not moved to the final database
September 07, 2018
EagleSoft
Message Board
Views: 110 | Replies: 1
adjustments that could have been made after I checked the initial daily adjustment report. My FD and I also check outstanding insurance and outstanding estimates every week to ensure that claims are being paid.
October 12, 2016
EagleSoft
Message Board
Views: 315 | Replies: 13
one is ES duplicating charges at walkout. My FD was entering insurance payments, and couldn't figure why a family still owed a large balance for their recalls, as their insurance pays 100%. Turns out that for some of the kids, the charges were entered more than once. And it's happened a few times
October 18, 2019
EagleSoft
Message Board
Views: 646 | Replies: 24
that there is no solution at this time and we should print them and mail them ourselves. Meanwhile, all of the insurance companies are pushing us to enroll in a variety on online claims servicing software solutions. It's a lot. I am so frustrated with Patterson. This may be the appropriate time
December 11, 2024
EagleSoft
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