I have developed a tool that will help you better understand your practice and should improve your office’s productivity. I am not a dentist, but I am a consumer of dental services. Plus, I have four children, so I have purchased a lot of dentistry from many dentists. I developed the Customer Service Audit for Dental Practices based upon my experience as a consumer. Your patients see themselves as customers while your office sees them as patients. Often, this can lead to customers/patients leaving your office and going elsewhere if they don’t like the customer service they receive. [Few of us ever leave our dentist because we don’t like the quality of dentistry received.]
The Customer Service Audit has three sections: 1. Current Patients: paper survey of 50 patients’ attitudes immediately after treatment 2. Inactive patients: mail survey of 75 inactive patients to determine why they left your practice 3. Employee Audit: confidential survey of your employees to determine how they feel about the practice as an employer. [dissatisfied employees often mean dissatisfied patients/customers.
To introduce the Audit to the Townies, I am offering a 50% discount to the first 10 of you who respond. The complete Audit [all 3 sections] retails at $495.
Please email Jim Ferrell at: dentalfax@yahoo.com and I will send you complete details of the Audit, sample reports, and a sign-up sheet.
Regards,
Jim Ferrell