When Patients Threaten Lawsuits or Board Complaints

When Patients Threaten Lawsuits or Board Complaints

How dentists should respond according to Townies


As soon as a patient uses the word “lawsuit” or threatens a board complaint, most dentists agree: that’s a massive red flag. Many would either immediately dismiss the patient or refer them out, ideally before starting any treatment. The goal is to avoid becoming “the next provider in line” they target.

If treatment has already started, the key is to stabilize the case, e.g., seal the temp or patch the crown, document thoroughly, and then dismiss with proper notice to avoid abandonment. If no treatment has been done, dismissal is cleaner, often with no explanation needed, just a generic letter and 30-day emergency coverage.

Most dentists advised calling your malpractice carrier before doing anything. Some suggested using inflated fees or overly conservative referrals, e.g., prosthodontist or DSO, to encourage the patient to leave voluntarily. The word “lawsuit” is treated like a “bomb” at an airport; it’s serious, and it changes everything.

There was disagreement over showing empathy. A few advocated for a calm, validating approach (“try a little tenderness”) to diffuse the situation. But most felt this only invites further abuse. Document everything they say, don’t argue, and move on.

Bottom line: If they threaten legal action, dismiss. Don’t negotiate. Don’t engage emotionally. Just protect your license, document well, and let your malpractice team handle any fallout.


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Sally Gross, Member Services Specialist
Phone: +1-480-445-9710
Email: sally@farranmedia.com
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