Lean Dental Practice & Inventory Management
Lean Dental Practice & Inventory Management
Managing your inventory instead of it managing you will go a long way to making your practice more profitable. Leadership will do the same for your people.
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"Lean" Into the New Year
The Japanese wordkaizensimply means "change for better", with inherent meaning of either "continuous" or "philosophy" in Japanese dictionaries and in everyday use. The word refers to any improvement, one-time or continuous, large or small, in the same sense as the English word "improvement"....  Read More
Years ago, I tried to top everybody, but I don't anymore. I realized it was killing conversation. When you're always trying for a topper you aren't really listening. It ruins communication. Groucho MarxYou manage things; you lead people. Rear Admiral Grace Murray HopperThe manager knows the price...  Read More
Managing Change, Redux
“People are very open-minded about new things, as long as they're exactly like the old ones.” Charles F. Kettering“Faced with the choice between changing one's mind and proving that there is no need to do so, almost everyone gets busy on the proof.” John Kenneth GalbraithA...  Read More
Beating The Inventory Control Drum
One advantage of talking to yourself is that you know at least somebody’s listening. — Franklin P. JonesHistory repeats itself because no one listens the first time. — AnonymousIt’s a rare person who wants to hear what he doesn’t want to hear. — Dick CavettCan...  Read More
One, Just One Resolution
One, Just One ResolutionWhat gets measured gets managed. Peter Drucker“The Six Steps to Success: 1) Define Success 2) Devise a Plan 3) Execute and Overcome Adversity 4) Measure Results with Key Metrics 5) Revise the Plan 6) Work Hard”?I never guess. It is a capital mistake to theorize...  Read More
“Sticky Marketing” for the Dental Office, or Why “Grasshopper Mouse”?
Rosebud John Foster Kane, Citizen Kane (1941)Bond, James Bond James Bond, Dr No (1962)Plastics Mr. Maguire, The Graduate (1967)Snap! Crackle! Pop! Kellogg’s Rice Krispies (1932)Got Milk? Milk (1993)Where’s the beef? Wendy’s (1984)Wazzup? Budweiser (2000)“Sticky”...  Read More
Inventory Control Survey, or Who’s Minding the Store? A Tale of Hidden Costs
There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane? – Airplane (1980)Yeah I called her up, she gave me a bunch of crap about me not listenin' to her enough, or somethin'. I don't know, I...  Read More
An Open Letter to the Dental Industry on Grasshopper Mouse™ Inventory Control System
I recently lost an order on a system because a dental distributor representative told the office that her company has an inventory control system that does the same thing Grasshopper Mouse does, but for free.This is a complete misunderstanding on the part of that representative of what Grasshopper...  Read More
Carrying Costs: Theft in the Dental Practice
Carrying Costs: Theft in the Dental PracticeIn Vegas, everybody’s got to watch everybody else. Since the players are looking to beat the casino, the dealers are watching the players. The box men are watching the dealers. The floor men are watching the box men. The pit bosses are watching the...  Read More
Hidden Costs, Flogging a Dead Horse, or, Is He Talking Inventory Control Again?
(About Abraham Lincoln) Any man who would walk five miles through the snow, barefoot, just to return a library book so he could save three cents - that's my kind of guy- Jack BennyI gambled at the crap table all night and finally lost $8, but during that time the house gave me four drinks and two...  Read More
Managing Change: How?!
Managing Change, How? (Part 1)A child of five would understand this. Send someone to fetch a child of five. Groucho MarxLast Month, I discussed the “What” of change. For now, I’ll leave what needs to be changed and discuss some of the foundational communication issues that must be...  Read More
Managing Change - "What"
Managing Change, “What”Change before you have to - Jack WelchChange is hard because people overestimate the value of what they have and underestimate the value of what they may gain by giving that up – James Belasco and Ralph StayerPolitics is the art of looking for trouble,...  Read More
Managing Change
‘Course he’s changedsome. Being buried in the earth does that. Mr. Potter, The Stranger (1946)Well, you can’t trustMelanie, but you can always trust Melanie to be Melanie. Ordell Robbie, Jackie Brown (1977)Inflexibility – it was the worst human failing:you could learn to...  Read More
My Leadership Hero
My Leadership HeroExperience wasvaluable only if one imbued it with meaning, drew from it purposefulconclusions. – Sam Damon(Myrer, 2000)Inflexibility – it wasthe worst human failing: you could learn to check impetuosity, you couldovercome fear through confidence and laziness through...  Read More
The Wild & Crazy World of Dental Practice Inventory Control
The Boring, but Important World of Dental Practice Inventory ControlTess: Do youknow what your problem is?Danny: Ionly have one?-Oceans 11 (2001)Oliver:Well, here’s another nice mess you’ve gotten me into! Sons ofthe Desert (1933)Wendell:It’s a mess, ain’t it, sheriff?Ed Tom...  Read More
Leadership in the Dental Office: Understanding Personality Types
Leadership in the Dental PracticeUnderstanding Personality TypesAugust, 2015“The makeup is simply an extension of the personality and colors,clothing, makeup all express something.”Gene Simmons“I told mypsychiatrist that everyone hates me. He said I was being ridiculous -...  Read More
Leadership in the Dental Practice: Retaining Valuable Employees
As long as the world is turning and spinning, we're gonna be dizzy and we're gonna make mistakes. Mel BrooksI’m not sure I agree with you a hundred percent on your police work there, Lou. Marge Gunderson, Fargo (1996)In this series of blogs, we’re discussing Leadership. In June, I...  Read More
Leadership in the Dental Practice - Recognizing & Meeting Needs
Leadership in the Dental PracticeRecognizing and Meeting NeedsJune, 2015"And I-I said, I don't care if they lay me off, either. Because I told, I told Bill that if they move my desk one more time, then, then I'm, I'm quitting. I'm going to quit. And, and I told Don too, because they've moved my...  Read More
Leadership in the Dental Practice: Listening
You’re short on ears and long on mouth. John WayneI've learned to get really good at this - say one thing when I'm thinking about something else, act like I'm listening when I'm not, pretend to be calm and happy when I'm really freaking out. It's one of the skills you perfect as you get...  Read More
Avoiding Inventory Theft & Fraud in the Dental Practice
In Vegas, everybody’s gotta watch everybody else. Since the players are looking to beat the casino, the dealers are watching the players. The box men are watching the dealers. The floor men are watching the box men. The pit bosses are watching the floor men. The shift boxes are watching the...  Read More
Leadership in the Dental PracticeMotivating & Inspiring Others"Are you crying? There's no crying! There's no crying in baseball!"(A League of Their Own (1992))Bluto (John Belushi): “Hey! What’s all this laying around stuff? Why are you all still laying around here for?”Stork:...  Read More
Reaching Your Inventory Goals
It isn’t the bears that ruin your picnic; it’s the ants. AnonymousA nickel ain’t worth a dime anymore. Yogi BerraConsensus among dental practice management consultants is that you should be spending no more than 6% of your gross on supplies; your overhead should be 60% of your...  Read More
Why Did I Spend All My Money on Alginate When I Could Have Seen the Stones?!
Danny: Thirteen million and you drive this piece of $#^+ cross country to pick me up?Rusty: Blew it all on the suit.“Ocean’s Eleven” (2001)I’m gonna say a few things, I’m gonna say some bad words, and you’re just gonna have to deal with it.TONY...  Read More
Continuous Improvement: The Practice’s Culture
Continuous Improvement: The Practice’s Culture“Remember, a dead fish can float downstream, but it takes a live one to swim upstream.”“No snowflake in an avalanche ever feels responsible.”"We do not pretend to have achieved perfection, but we do have a system, and it...  Read More
Continuous Improvement: Unnecessary Motion
Then she tried to sit on my lap while I was standing up – Philip Marlow, The Big Sleep (1946)He never asks for a second favor when he’s been refused the first. Understood? – Tom Hagen, The Godfather (1972)I killed him for money and for a woman. I didn’t get the money and I...  Read More
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