Henry Schein Announces Practice Recovery Program to Help Dentists Safely Return to Providing Care

Posted: May 4, 2020
Edited by Dentaltown staff

MELVILLE, N.Y.—Henry Schein has launched the Henry Schein Thrive Practice Recovery Program, a single suite of solutions to help dentists prepare for the re-opening of their practices, reconnect with patients and access a wide range of financial services. The new program will help dental professionals in the United States contending with the COVID-19 pandemic more quickly return to providing care.

“We are dedicated to doing all we can to ensure that our customers emerge strong from this difficult situation,” said Jonathan Koch, senior vice president and chief executive officer of Henry Schein’s Global Dental Group and interim chief executive officer of Henry Schein One. “As a trusted advisor to dental professionals, we are here to help, and that’s why we created the Henry Schein Thrive Practice Recovery Program—to provide the solutions our customers need to get back to doing what they do best: safeguarding the oral health, and overall health, of their patients.”

The new program is focused on the critical steps necessary to help dentists safely restart their practice, including ensuring the health and wellness of patients and the dental team. It offers a three-phase approach to guide practice readiness and a curated set of solutions ranging from practice safety and preparation, new protocol implementation, patient communications, and financial assistance, among other options. The program is available with all payments deferred for 90 days and the option to renew some program components after the three-month program ends. In addition, many solutions offered as part of the program are available to purchase separately.

“We take seriously the promise we make to our customers—Rely on Us—and that promise is especially meaningful in challenging times,” said Koch. “Team Schein is pleased to work with dental practitioners to help establish a re-opening process that includes education and training resources as well as access to a wide range of products, services, and solutions.”

The Henry Schein Thrive Practice Recovery Program suite of solutions is centered on these steps:

- Prepare to reopen by receiving a recovery kit that includes supplemental infection control and personal protective equipment (PPE) items; and by accessing resources for remote practice re-opening services plus in-person emergency labor, and online training and safety protocols from the Henry Schein Dental Resource Center, which provides 24/7 Occupational Safety and Health Administration (OSHA) training.
- Reconnect with patients by receiving best practices for patient re-engagement through customized email and social media campaigns; utilizing eStatements with online bill pay and online booking for Dentrix users; helping attract new patients using Enhanced Profiles at WebMD + Vitals.com; and, for new customers, a three-month subscription to Demandforce, Dentrix Patient Engage, Lighthouse 360 or Sesame Communications, plus guidance on setting up a virtual waiting room process for new or existing patients.
- Leverage financial solutions by taking advantage of deep discounts on thousands of items through the Recovery Pricing Plan; benefitting from reduced interest rates and flexible payment terms for merchandise and equipment (subject to credit approval); shipping included on all merchandise orders above $199; completing a Henry Schein Practice Analysis to get practice financial health back on track; using the Henry Schein Practice Recovery Planner to help identify revenue lost due to the pandemic and develop customized strategies to recover; and completing a review of customer dental office leases during the crisis.

For more information about the Henry Schein Thrive Practice Recovery Program, call 844-269-1442 or visit henryscheindental.com/recoveryprogram.
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