Patterson Dental Supply introduces Live Help, an online support tool for Patterson EagleSoft, enabling Patterson EagleSoft customers to interact in real time with support specialists at the Patterson Technology Center.
Patterson Dental’s Live Help support is user-friendly and efficient, offering customers a way to quickly and easily answer their questions without picking up the phone. Users may access Live Help directly from within Patterson EagleSoft, or visit
http://www.eaglesoft.net/, select Doctor SmileGood and choose from the list of supported products including practice management, clinical, digital,
eBiz, Schick CDR, hardware, CEREC or general Patterson inquiries. A chat window, similar to those of instant messenger services, will appear within seconds, connecting users to the first available support specialist.
“By allowing our customers to chat with Patterson’s support staff directly we can ensure that users are truly receiving the most accurate responses to their inquiries,” Patterson Technology Center National Support Manager Jeremy Stroud said. “By offering another avenue for customers to communicate with Patterson, we are able to make our support services more accessible.”
According to Patterson EagleSoft Marketing Specialist Anne Mansfield, “The continued feedback from Patterson customers has offered us a great amount of insight as to how Live Help will be a useful tool and will provide another resource that makes managing the dental office’s day-to-day activities faster and easier.”
Live Help is available Monday through Friday from 8 a.m. to 4 p.m. Central Standard Time. For more information about Live Help, contact a local Patterson Technology Representative or visit the Web site at
http://www.eaglesoft.net/.