As a valuable component of its very successful online Dental Office Management Program, the Warschaw Learning Institute is pleased to offer essential telephone etiquette and skills training through the “From Hello to Goodbye” program.
This entertaining and educational training opportunity is a valuable tool to all members of the dental office team. The dental office that takes advantage of this special program will not only grow their practice, but also see patient satisfaction levels go through the roof!
“The ‘From Hello to Goodbye’ telephone training program is a great way for dental professionals to train office staff on proper communication skills through the convenience of any computer. This program makes the difference in whether a potential new patient will schedule that appointment or even if an existing patient will stay with the practice,” says Cathy Warschaw, Director of Education.
This exciting new program can be used in either an individual or group setting and is perfect for training new employees within the dental practice. Over 16 vital topics are covered in the training such as: scheduling appointments, placing callers on hold, and handling the unhappy caller. An exclusive sample of this compelling course can be viewed at:
www.warschawlearninginstitute.com.
“The ‘From Hello to Goodbye’ program covers everything from A-Z that the dental receptionist will be faced with on a daily basis. We have found that a new employee with no experience or the receptionist who has had that position for a long period of time will find this program invaluable and will learn to be confident and professional even in the most difficult situations. We suggest that our students purchase "From Hello to Goodbye" along with our Dental Office Management Course to prepare them for every aspect of the front office,” says Mary Lambourne, Instructor.
And this outstanding telephone training program isn’t just for receptionists. “The key to keeping the front door of your office open is properly answered phone calls. The image of a caring, competent, professional office begins with the first "Hello, this is Dr's ...office." We have found that many experienced front office staff have never learned proper telephone skills. They are learning a better way with the "From Hello to Goodbye" program in an educational and entertaining format and in conjunction with the ‘Dental Office Management Program’,” says Dr. Stephen Lambourne, Instructor.
The Warschaw Learning Institute offers the very successful online training program “Dental Office Management” for dental professionals. It is certified by the Bureau of Private Postsecondary and Vocational Education and also offers continuing education credits for dental professionals through the Academy of General Dentistry and the Dental Assisting National Board. The program is offered in English, Farsi, Spanish, Russian, Korean and Chinese, and is accessible 24 hours a day. Participants complete the program within two months with teacher instruction.
Warschaw Learning Institute, 8424 Santa Monica Blvd., #A-170
West Hollywood, CA 90069, USA. (323) 822-0917