New solution to boost dental practice productivity and revenue gains while improving the patient experience
Posted: January 31, 2019
Edited by Dentaltown staff
FORT LAUDERDALE, Fla.—Unified Office, a managed services provider offering hybrid cloud-based virtual communications services and business analytics to small and medium-sized businesses, is extending its award-winning Total Connect Now Dental Management Suite (TCNDMS) service offering to include a new Virtual Communications Console (TCNVCC), an operator console that integrates with leading dental practice management software solutions. Based on Total Connect Now (TCN), Unified Office’s voice, analytics, and IoT platform, TCNVCC brings customer service, voice quality, scheduling, portability, call flow management, affordability and worker productivity to a whole new level.
“We developed TCNVCC so that dentists never miss a patient opportunity by never missing a call,” said Ray Pasquale, founder and CEO of Unified Office. “The internet has completely changed how we consume information and purchase goods and services today. We expect that products and services will be delivered in real-time and all from a one-stop-shop. In this environment putting someone on hold, or even worse, putting them through to voicemail can result in missing a new or existing patient appointment which can result in lost revenue opportunities and potential reputational harm. TCNVCC also provides the dental practice with increased flexibility, allowing them to make and answer calls from any location on any device."
TCNVCC offers the following features:
• Is a very powerful tool that replaces large receptionist phone consoles that typically come with most phone systems; the traditional side cars and buttons for extensions are replaced with a simpler, more intuitive, drag and drop interface.
• Integrates with the leading dental practice management software solutions, such as Dentrix, Opendental and Eaglesoft, to incorporate detailed patient information including insurance coverage, appointments, procedures, billing information and more right into the screen.
• Enables true location independence, enabling an attendant to manage multiple office locations from a single location, eliminating the need for admins at each practice office.
• Provides visibility into who is on hold, how long they’ve been on hold for and other important patient information; when a patient’s call is transferred or taken off hold all of this patient information remains with the call.
Unified Office enables dental practices to easily create and modify their own unique workflow choreography and to create their own virtual office communications environment, in addition to providing them with performance analytics and automated appointment confirmation and scheduling. Dental practices realize cost savings experienced over other options from eliminating the need for costly legacy T1 lines and/or MPLS circuits.
For more information, visit unitedoffice.com.