Unified Office Launches Practice Management Suite to Help Improve Patient Experience

Posted: September 5, 2018
Edited by Dentaltown staff

DALLAS—Unified Office, a leading managed services provider offering hybrid cloud-based virtual communications services and business analytics to small and medium-sized businesses, is extending its award-winning communications and analytics service offerings to the dental industry with its Total Connect Now Dental Management Suite (TCNDMS). Unified Office will exhibit this new offering at the Southwest Dental conference in Dallas Sept. 6–8. 

Unified Office provides a highly reliable, high-quality voice communications system with unique integrations into leading dental practice management software platforms such as Dentrix, Open Dental and Eaglesoft. The company enables dental practices to easily create and modify their own unique workflow choreography and to create their own virtual office communications environment, in addition to providing them with performance analytics and automated appointment confirmation and scheduling. 

These benefits are delivered to users in the form of a managed service where Unified Office takes responsibility for its customers’ services 24/7. Dental office staff can easily forward calls to different locations at different times of the day to keep up with their mobile workforce that frequently moves between multiple offices or even within the same office. TCNDMS also provides an easy-to-use centralized administration solution for their communications systems across all of their offices and can be accessed by their device of choice no matter where they are. 

“The dental industry landscape is undergoing rapid change, the pace of which is largely unprecedented,” said Ray Pasquale, founder and CEO of Unified Office. “Dentists live in a highly competitive marketplace. For example, consumers have come to expect a one-stop shopping experience where they receive all the services they need from a single dental practice. We also live in a real-time world today where consumers expect immediate attention. Missing an inbound call or putting someone on hold or even worse, putting them through to voicemail can result in missing a new patient opportunity or an appointment from an existing patient, both of which can result in lost revenue opportunities and potential reputational harm.”

For more information, visit unifiedoffice.com.
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