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Book Review By: Thomas Giacobbi, DDS

More by this author (317)
Dentistry is never the same two days in a row; however, there are many processes we repeat each day we spend in the office. There are the obvious steps we follow to open or close the office for the day. Then there is the once-in-a-blue-moon moment when we need to change the ink cartridge in the printer. Dr. Steven Rasner’s new book, The Protocol Book, What to do when… is a collection of situations encountered over the last 21 years. Rasner has kept track of new situations as they arise and when the solution was determined it became part of his office protocol.

This book contains 90 protocols that deal with issues ranging from the “New Delivery Man Protocol” to “The Ten Things We Don’t Say Protocol.” Many seasoned dentists may feel they have encountered and solved most of these issues, but for a new practitioner, this book may provide the spark to writing your own operations manual. This bit of information is at the core of every practice management lecture I have attended. The act of writing these operations out in detail will allow you to streamline operations, provide a reference for new and seasoned staff members and serve as the basis for a training manual.

Certainly this is not a complete list of all the protocols possible in a dental office, and Dr. Rasner is quick to add that you will have your own way of doing some of the items listed. The book will give you a framework of protocols that you may choose to edit, and it will remind you of many other things that are done automatically in your office, but should be put on paper. For example, the “Patient calling about existing or recent treatment protocol” is a break down of the common reasons a patient may call and the appropriate response based on doctor’s preferences. One of the many service oriented protocols is titled “How are you making out with everything protocol” and this suggests that the appointment scheduler ask that question of patients when confirming their appointment if they have had treatment in your office recently. This is a nice way to anticipate when a patient will ask you to check the bite on their new filling or adjust their denture when you are set up for another procedure. Now you will be prepared to make the quick adjustment without slowing your schedule.

The Protocol Book is a nice way to streamline your operations and organize your office. If you want to start a new project this summer, get your operations manual in gear!

Rating:  
Rated on a scale of one to five stars, five being the highest. DT
The Protocol Book
125-pgs
$179.95
Contact Dr. Steven Rasner at
1-800-337-8435
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September 2025
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