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Dentaltown Learning Online....Stop Cancellations! By Steven Anderson

Dentaltown Learning Online....Stop Cancellations! By Steven Anderson

7/12/2017 9:21:52 AM   |   Comments: 0   |   Views: 114
Dentaltown is pleased to present....Stop Cancellations! By Steven Anderson.
This CE course can be found here....
http://www.dentaltown.com/onlinece/details/785/stop-cancellations




It is the perfectly scheduled day and then it all falls apart!  Learn the secrets to helping more of your patients keep their commitments including:
What the doctor may be saying that is creating a cancellation problem.
Why hygiene patients cancel more often and what you can do to STOP it.
Why “confirmation” calls cause more people to cancel.
The two secret words that will get more people to keep their appointments.
E-mail, text, phone, or post card appointment reminders.  Which is more effective?
How to STOP same day restorative cancellations that can potentially destroy your schedule. 
Should you charge a cancellation fee?
Each team member’s role in helping patients keep their commitments.

Steve Anderson is the founder and president of the Total Patient Service Institute
(www.TotalPatientService.com) that specializes in implementing the highest level of patient service, communication and management skills in dental practices.
Over the last twenty-five years he has spoken at every major dental meeting in North
America, Australia and the United Kingdom, conducted hundreds of seminars, worked with thousands of dental practices to increase their productivity through patient communication, written over 100 articles for dental industry publications, authored 9 books, and produced dozens of audio and video learning programs.
In 1995, he co-founded the Crown Council®, (www.CrownCouncil.com) an international association of leading dentists and dental teams. Through the Crown Council, he co-founded the Smiles for Life® Foundation, (www.SmilesForLife.org) which has raised over $38 million dollars in the last dozen years for children’s charities worldwide. He has been named the “Dental Businessman of the Year” by Excellence in Dentistry.

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