If your administrative staff doesn’t know the answer to this question, it’s likely they have made very few collection calls.
In small towns it can be especially tough. The front desk person knows everyone and it’s hard to “dun” neighbors and friends.
That is why we have Sheila Kadrlik on board. She’s the most gentle collection caller you could ever find, and yet she gets the money. At the very least, the patients get their “due process” and if you reach the conclusion that they are not going to pay you, you can turn them over to a professional collector with a clear conscience. Sheila does everything she can to help work things out amicably with the patient. She is a credit manager, not a professional collector/collection agency.
Call us if you would like to clean up those Receivables. 952-921-3360.