The Overlooked Basics
The Overlooked Basics
A summary of what every dental practice owner should know and implement in the day to day operations of their practice.
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Terminating the Dentist/Patient Relationship

9/22/2016 1:00:00 PM   |   Comments: 0   |   Views: 128
 

Terminating the Dentist/Patient Relationship
Encountering a patient who is particularly difficult or non-compliant can be problematic. A dentist is not required to maintain a relationship with a non-compliant or difficult patient. 

If a patient is non-compliant it may put a dentist at risk of being associated with an adverse outcome, which could become challenging. Other reasons to terminate a patient relationship may include failure to keep scheduled appointments, drug-seeking behavior, or inappropriate or rude behavior.
                
If there is a pattern of non-compliance and difficult behavior from a client, the dentist should terminate the relationship verbally and in writing. A termination in writing should be sent by regular and certified mail with return receipt requested, and/or UPS/Fedex. 

The patient must be given written notice of the termination. 
                
To ensure a consistent approach to the difficult task of discharging a patient from care, a dental practice should have a standard procedure in place for discharging a patient. 

September 22, 2016


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