The old adage is, your patients know first what’s not working in the practice and this starts with their very first contact. The telephone is the most overlooked piece of equipment in the dental practice, yet it is the most important.If your telephone is not handled correctly, your practice growth will slow down or even stop.
How are your phones being answered? As my staff and I make calls to practices that have not yet received training, we can see why so many are not getting the new patient numbers they should and patient retention is low. If you are like most practices, the least experienced person is answering your phone. You are putting the future growth of your practice in the hands of the lowest paid and least experienced staff person.
Zig Ziglar made a great point when he said, "The only thing worse than training employees and losing them, is to not train them and keep them."
Have you ever thought about what happens when prospective and existing patients call your practice?
This is a serious problem in the majority of practices and the reason I have put together a Scheduling Academy to train front office staff on phone skills and much more. It's a 12 hour course that will change your practice.
For more information feel free to contact me via email sandy@classicpractice.com or visit our website http://www.classicpractice.com./