Digital Marketing 101 From Dan DelMain
I'm Dan DelMain and I help dentists get more patients and grow their practices through their websites. In 2009, I founded Delmain, a full-service digital marketing agency. We specialize in content, SEO, web design, and more.
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Reputation Management Software & Online Reviews For Dentists

8/26/2019 7:16:45 AM   |   Comments: 1   |   Views: 18
Top 4 Dental Reputation Management Platforms

Our #1 Choice: BirdEye is used by dentists and other many other small businesses. It's an all-in-one program with a microsite for all your reviews. Dentists can easily manage reviews and respond to them from one simple dashboard. There's a mobile app, too!

ReviewTrackers markets to businesses of all sizes, including dentists and other healthcare providers. Dentists use ReviewTrackers to collect and analyze review data in a single app. It also integrates with Hootsuite so you manage your social media, too!

Podium works with small businesses of all sizes, including MANY dentists. Podium allows for two-way texting between you and your patients as well as the ability to set up internal competitions to achieve the best online reviews. The biggest downside is its lack of campaign management and social media monitoring.

RepuGen caters to medical groups, hospitals, doctors and of course, dentists. Some of the best features of this platform include the ability to reach out and perform a service recovery before a dissatisfied patient posts a negative review. They tout a service recovery rate of 80%!

Why Use Dental Reputation Management Tools?

1. Monitoring - Keep a close eye on what's being said about your practice. What do patients appreciate? What don't they like? Keep your finger on the pulse of what's going on with your practice!
2. Management - Reply to reviews, increase patient loyalty, and solve problems! Take control of the conversation and stay in touch with your patients.
3. Resolution - Reputation management is about solving problems. When you connect directly with patients, you can help them overcome what's causing them trouble and get to the heart of the issue.
4. Analyze - The more data you have, the better. Analyze your reviews, looking for trends, and use the info you find to improve future patients' experience at your practice.

Biggest Myth: "I can delete bad reviews"

This is not true! Review monitoring software helps you get new reviews, it DOES NOT keep you from getting negative reviews. 

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