Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue, Consultant/Classic Practice Resources
Sandy Pardue of Classic Practice Resources & Dana Pardue Salisbury discuss issues facing the dental practice owner of today.
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Sandy Pardue
Sandy Pardue

Consultant Tip: Patient Relations

Consultant Tip: Patient Relations

5/27/2014 12:52:58 PM   |   Comments: 1   |   Views: 26118
One of the things patients appreciate more than anything else is being remembered and called by their name. If you want a positive and immediate response from someone, just use his name. Our friends know us by name, but strangers don't, so if you call a patient by his name, this is really acting like a friend to him.

One thing that raises the hair on the back of my neck is hearing a receptionist greet a patient by saying, "Hi, how are you?" A patient is not "you", they have a name, use it and watch their reaction. It fills the patients with a sense of ego and gives them a self importance that they really enjoy. It makes the patient more attentive and like a friend to you.

When a patient arrives, the front office staff should be ready to stand up, smile, look them in the eye and call them by their name in a friendly tone.



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